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MLGW News Release
Reshaping the Customer Experience: MLGW Virtual Power Hour Meeting July 27
July 26, 2021

Memphis Light, Gas and Water will host a virtual Power Hour Meeting on Tuesday, July 27 at 6 p.m. for customers. Power Hour community meetings give MLGW customers a chance to speak directly to Division leadership.

The upcoming power hour is titled Reshaping the Customer Experience and will focus specifically on residential call center staffing, future enhancements, post-call surveys and first call resolution; and current and future self-service options in My Account.

Speakers include J.T. Young, President and CEO and other senior leadership staff.

The meeting will be streamed live on the MLGW Facebook page and on Zoom. Customers will be able to ask questions on both platforms. Please click the link below to join the webinar: or dial (for higher quality, dial a number based on your current location): US: +1 646 876 9923 or +1 301 715 8592 or +1 312 626 6799 or +1 669 900 6833 or +1 253 215 8782 or +1 346 248 7799.

Webinar ID: 969 6782 2801


MLGW is the largest three-service public power utility in the nation, serving more than 429,000 customers in Memphis and Shelby County.

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