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MLGW News Release
MLGW Expands Bill Payment Locations
July 16, 2020
Memphis Light, Gas and Water Division customers will be able to pay their bill at over 100 new locations in Shelby County, thanks to an expansion of authorized MLGW pay agents that will now include Dollar General® and Family Dollar® stores, starting August 3.

To simplify the process, MLGW has added a new service offering, VanillaDirect Pay™ , in the form of a secure and unique barcode that will appear at the bottom and back of the utility bill.

With the bill in hand, a customer can go to a Dollar General or Family Dollar store to pay their utility bill after the sales clerk scans the barcode. A transaction fee of $1.50 will be assessed. 

The utility payment is processed after the scan and payment; like other authorized pay agents, payments are typically posted on the customer’s account within an hour. All authorized MLGW pay agent locations can be found at 

For additional information about VanillaDirect Pay, go to VanillaDirect Pay™ is provided by InComm Financial Services, Inc. which is licensed as a Money Transmitter by the New York State  Department of Financial Services. NMLS ID # 912772. Terms and conditions apply.

MLGW is the largest three-service public power utility in the nation, serving more than 429,000 customers in Memphis and Shelby County.

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