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MLGW News Release
 
MLGW Activates Hazardous Weather Program for Extreme Heat
July 20, 2017

Due to the current heat wave that has engulfed Memphis and Shelby County, Memphis Light, Gas and Water Division will implement its Hazardous Weather Condition Impact Management Program effective Friday, July 21, 2017.

Residential customers can pay $250 plus the appropriate reconnect fee toward their outstanding balance to re-establish utility service.

Participation is open to customers who are currently without one or more utility services as well as those who may have high bills and are attempting to avoid being disconnected at some point in the future.

For the Special Reconnect Program, those currently without one or more utility services are required to complete the Hazardous Weather Agreement and enter into a deferred payment plan for their remaining outstanding balances that can range from five to nine months depending on the balance.

For the Deferred Payment Plan Relaxed Rules Program, the bill has to be more than $250 and the upfront money required is 25 percent of the money owed or $250, whichever is less. Additional conditions apply.

Eligible customers need to bring two forms of identification and payment to one of MLGW’s five community centers: 245 South Main Street, 2935 Lamar Avenue, 1111 East Shelby Drive, 2424 Summer Avenue or, in Millington, 5131 Navy Road.

MLGW’s Community Offices will remain open until 7 p.m. while the Hazard Weather Condition program is in active. In addition to these temporary weekday extended hours, the Community Offices will be open this Saturday and Sunday, July 22 and 23, from 8:30 a.m. to 5 p.m.

The Hazardous Weather Condition Impact Management Program is separate from MLGW’s weather-related moratorium policy, which is in effect whenever these conditions exist: (a) the forecast heat index will be 100 degrees Fahrenheit or above at any time during a 24-hour period; or (b) the forecast heat index will be 95 degrees Fahrenheit or above at any time in a 24-hour period for customers 60 years of age or older, physically challenged, or customers certified as life-support dependent.

MLGW is the largest three-service public power utility in the nation, serving more than 426,000 customers in Memphis and Shelby County.