Memphis Light, Gas and Water Division has received reports of  scammers spoofing MLGW's number to call and demand customers buy a Green Dot card or have utility service disconnected.            
          
While MLGW mails cut-off notices to customers and uses auto-dialers alerting them that payment must be made by a certain date to avoid disconnection of service, MLGW representatives do not personally call a customer to request payment.

If you get such a call, you are urged to do the following:

• Hang up.
• Never give out personal financial information over the phone.
• Call the MLGW Customer Care Center at 901-544-6549 if you have any concerns.
• Report it to your local police station if you have been scammed.
• Go to any of the five MLGW community business offices and speak with a credit counselor if you have problems paying your utility bill.
  
   

MLGW is the largest three-service public power utility in the nation, serving more than 431,000 customers in Memphis and Shelby County.

    

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