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MLGW News Release
MLGW Water Advisory Reminders
February 21, 2021

Memphis Light, Gas and Water Boiled Water Advisory is still in effect until further notice and includes all MLGW water customers. MLGW conforms with all lead and copper rule regulations, and we are following state guidelines on the precautionary boil water advisory.

MLGW reminds customers that when boiling water it should be brought to a vigorous rolling boil and then boiled for three minutes to ensure destruction of any harmful bacteria and other microbes. Boiled water is only needed for human consumption which includes water for drinking, cooking and preparing and cleaning food. Water should be cooled before using. Customers should follow the same procedures for ice making.

Boiled water is not needed for handwashing.

  • We are also asking customers to call our 24-hour Emergency number, 528-4465, if they see water coming out of the ground or out of homes or businesses. Business owners should check their water service and irrigation systems to ensure it has not ruptured.
  • A burst water pipe or water heater is considered to be an emergency situation if the leak is inside the home or a business, and if it poses a danger of flooding the building. To report an emergency, customers can call our 24-hour Emergency Hotline at 528-4465. MLGW employees are available 24-hours a day to respond to such emergencies. We will immediately respond by turning off the water supply to help minimize water damage.

More information:

· TDEC Lead and Copper:

· Water Quality :


MLGW is the largest three-service public power utility in the nation, serving more than 429,000 customers in Memphis and Shelby County.

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