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MLGW News Release
 
Most customers who can take power should be restored by Friday
February 10, 2022
Charging stations and other assistance is available for MLGW customers

(February 10, 2022 10 a.m.) – Restoration should be complete for most customers who can take power, by 11:59 p.m. Friday, February 11. For some Memphis Light, Gas and Water customers, restoration could stretch into Saturday. Ninety contract crews are in Memphis from AL, IL, LA, KY, OK, TN and VA to assist with repairs.

Crews are saturating neighborhoods, but customers should stay vigilant and watch out for downed power lines as outages are still being assessed. Always treat downed wires as if they are live. Stay away from them, and do not let others near them. Report downed lines to MLGW’s emergency hotline at (901) 528-4465. Also, customers are asked to leave their front porch lights on and gates unlocked. This helps crews tell if they’re still without power and gain access to make repairs efficiently.

Help for Customers without Power Charging Stations Shelby County Emergency Management and Homeland Security (EMEA) set up charging stations for customers who are still without power.

Stations are scheduled to be available today.

Time and hours of operation are listed below:
• Shelby County EMEA – 1075 Mullins Station, Building C parking lot, 9 a.m. – 4 p.m.
• Benjamin L. Hooks Central Library – 3030 Poplar Ave., 10 a.m. – 8 p.m.
• Whitehaven Library – 4120 Millbranch, 10 a.m. – 4 p.m.

SNAP Food Replacement Benefits
Current recipients of Supplemental Nutrition Assistance Program (SNAP), who lost food during power outages caused by the ice storm, can request replacement benefits. Those interested must send a signed affidavit regarding their loss to the Department of Human Services (DHS). Please note only current recipients are eligible for replacement assistance.

Clients can submit the signed affidavit three ways:
• Online at www.tn.gov/humanservices/for-families/tdhs-disaster-emergency-assistance.html
• Calling 866-311-4287
• Printing a copy of the affidavit, signing it, and leaving it in the dropbox of any local DHS office.

MLGW Mobile Food Pantry
• MLGW will host a mobile food pantry in partnership with the Mid-South Food Bank at Dave Wells Community Center, 915 Chelsea Avenue, 38107, Friday, Feb. 11, 10 a.m. to 1 p.m. Customers should bring their utility bill and valid ID.

Removal of Storm Debris
Shelby County EMEA Director, Brenda Jones, says a Crisis Clean Up hotline has been set up to help anyone whose home was damaged in the February 4 ice storm. Customers should call (901) 430-0995 for immediate assistance with fallen trees that need to be cut, and other damage around the home. The Crisis Clean Up hotline is active until February 25, 2022.


 

MLGW is the largest three-service public power utility in the nation, serving more than 437,000 customers in Memphis and Shelby County.

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