(February 11, 2021, 5:30 p.m.) – Just under 5,000 Memphis Light, Gas and Water customers in Memphis and Shelby County remain without power following an overnight ice storm. Over 300 separate outages must be worked to restore power. Ninety-five percent restoration is expected by midnight on Friday for those who can take power. Forty-six MLGW utility crews and one contract crew continue to work as quickly and safely as possible to restore power to everyone affected. Eleven contract crews will begin assisting Friday morning.
Customers using generators are advised to follow safety guidelines:
· Never use a generator indoors or in an enclosed area such as a garage. Generators emit toxic carbon monoxide from the engine exhaust.
· A generator should only be operated in a well-ventilated and dry area, away from air intakes to the home.
· Do not attempt to restore power to your entire house by plugging the generator into a wall outlet.
· Handle fuel carefully. Turn the generator off prior to refueling.
· Turn off or disconnect all appliances prior to operating a portable generator. Once the generator is running, appliances powered by the generator can be turned on one at a time.
Important MLGW contact information for customers:
· Outage Reporting: 544-6500
· Emergency: 528-4465 (This number should be treated like 911. Use it to report gas leaks and downed electrical lines.)
· Customer Care Center: 544-6549
· Online Outage Center: mlgw.com/home/outagecenter
A storm photo album is being updated on our Facebook Page: tag us in your storm photos.
MLGW is the largest three-service public power utility in the nation, serving more than 429,000 customers in Memphis and Shelby County.