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MLGW News Release
 
MLGW Expands Customer Care Center Hours to Include Saturdays Through March 5
January 20, 2011
(January 20, 2011) - To help accommodate customers needing assistance after the expiration of MLGW's annual moratorium on cut-offs on Jan. 14, MLGW's Customer Care Center is expanding its hours of operation to include Saturdays from 9 a.m. until 5 p.m. The Customer Care Center will be staffed each Saturday from January 22 until March 5, after which it will return to regular business hours (7 a.m. to 7 p.m. Monday through Friday).

On average, the CCC takes an average of 100,000 calls per month ranging from payment arrangements, balance and due date information as well as start, stop or transfer service, etc. Payment arrangements, balance and due date information as well as start, stop or transfer service can also be completed through MLGW's easy-to-use automated phone system 24 hours a day. In addition, customers can make payment arrangements online by visiting www.mlgw.com/payarrange.

For faster service customers should call during the mid-morning or mid-afternoon hours. When you call, it is also important to have your most recent bill and the last four digits of the customer on record's Social Security number.

Important MLGW numbers:
MLGW Customer Care Center: 544-MLGW (6549)
7 a.m. until 7 p.m., Mon.-Fri.
9 a.m. to 5 p.m., Sat. through March 5

Start, stop or transfer service: 820-7878
7 a.m. to 7 p.m., Mon.-Fri.

24-hour automated outage hotline: 544-6500
Report life threatening emergencies: 528-4465
Streetlight outages: 820-7878

MLGW is the largest three-service public power utility in the nation, serving more than 420,000 customers in Memphis and Shelby County.