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MLGW News Release
MLGW Customer Care Center Resumes Normal Operations
December 2, 2021

Community Office drive-thrus closed this morning. No Disconnections.

Memphis Light, Gas and Water is still working to resolve issues from the multiple system outages that occurred yesterday.

The Customer Care Center will resume normal operations today from 8 a.m. to 7 p.m. Customers can call 901-544-6549 for assistance.

MLGW Community Offices are still unable to process payments at this time. Drive-thrus will be closed this morning. Customers can use the drop boxes at all offices and payments will be processed as soon as possible.

There will be no disconnections today, and we ask for continued patience as we work to serve all our customers.

MLGW customers can make payments in person at authorized pay agent locations (search by zip code for agent locations at throughout Shelby County.

Several types of requests can be handled online:

1. Request payment arrangements through My Account at (Registering for My Account is fast and easy. Customers need a recent MLGW bill to sign up.)

2. View bills, pay bills and verify whether a payment has posted through My Account.

3. Request to start, stop or transfer utility services through our secure webforms at

MLGW is the largest three-service public power utility in the nation, serving more than 437,000 customers in Memphis and Shelby County.

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