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MLGW News Release
 
MLGW provides steps to protect pipes in freezing temperatures
December 19, 2022

Customers urged to take measures to prevent frozen pipes from bursting.

Temperatures are expected to drop below freezing later this week, precautions should be followed to prevent pipes from bursting.

Here are a few tips:

· Customers are encouraged to allow faucets to continuously trickle out water, open cabinet doors and insulate pipes while temperatures remain low.

· Read this article for tips on preventing and unfreezing pipes in the home: redcross.org/get-help/how-to-prepare-for-emergencies/types-of-emergencies/winter-storm/frozen-pipes.html

· Businesses that anticipate being closed for an extended time during the holiday should check periodically for broken pipes.

· Know where the main water shut off valve is inside the home in advance of an emergency. It could be in a closet or under the sink.

· If your pipes burst, cut off water at the street using a meter key. (These can be purchased at a hardware store.)
 

MLGW does consider burst pipes an emergency. Customers can call 528-4465 to have water turned off. However, depending on demand, it could take some time for crews to respond.

 

MLGW is the largest three-service public power utility in the nation, serving more than 440,000 customers in Memphis and Shelby County.

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