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MLGW News Release
 
Customer Care Center to extend hours for the month of February
January 30, 2009
(January 30, 2009) - Starting Saturday, January 31 and ending February 28, 2009, Memphis Light, Gas and Water's Customer Care Center will be open on Saturdays from 9 a.m. to 5 p.m. Live operators will be available to assist customers during this time. The Customer Care Center will also be open during regular hours of 7 a.m. to 7 p.m., Monday through Friday.

"The MLGW Customer Care Center answers more than 110,000 calls per month. With increases in call volume during the peak of winter season, MLGW wants to make it easier for our customers to reach us," said Chris Bieber, Vice President of Customer Care for MLGW.

The Customer Care Center number is 544-MLGW. Many transactions can be completed by using the utility's automated menu. Payment arrangements, balance and due date information as well as start, stop or transfer service can now be completed through the easier-to-use automated system 24 hour a days. It is important to have your most recent bill and the last four digits of the customer of record's Social Security number.

MLGW is the largest three-service public power utility in the nation, serving more than 420,000 customers in Memphis and Shelby County.