Some MLGW customers are receiving scam e-mails saying that the Memphis Light, Gas and Water Federal Credit Union owes them a refund. The e-mail asks the customer to fill out a form which includes personal information to receive the refund. MLGW is warning customers not to reply to the e-mail or give out personal information.

MLGW does not ask for private customer information unless you call the utility. As a matter of routine, the service address and last four digits of a customer's Social Security number are needed to verify the customer of record. Complete personal information is only required to connecting new service.

The Light, Gas and Water Federal Credit Union (LG&W FCU) is only for employees and retirees of MLGW and their families. MLGW operating funds are not held at LG&W FCU. In addition, MLGW typically refunds customers in the form of a credit on their bill.

MLGW is the largest three-service public power utility in the nation, serving more than 420,000 customers in Memphis and Shelby County. A 2007 survey of large metropolitan areas showed that MLGW has the sixth lowest combined rates in the nation.