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MLGW News Release
City of Memphis Utility Assistance Fund offers help to residents
April 9, 2024

Memphians facing utility cutoff notices may qualify for up to a $700 credit on their MLGW utility bills. Mayor Paul Young and the Memphis City Council set aside $1 million for the program, now in its fifteenth year.


You will qualify if:

· Your household income does not exceed 130% of Federal Poverty Guidelines and/or

· You are an existing client of the Tennessee Department of Human Services (DHS) and/or

· You have experienced financial, health or military deployment-related hardship within the last six months


In addition, you must also live in Memphis, have the utilities in your or your spouse’s name, have a combined household income that does not exceed 130% of the established federal poverty income level, and have a current MLGW cut-off notice.

DHS clients must show proof of a disconnect notice via DHS’ office drop box, by mail or online via the DHS portal. No additional application is needed. For non-DHS customers, go online at the Neighborhood Christian Center (NCC) at or pick up an application at NCC, 223 Scott St. during business hours of 8:30 a.m. – 4 p.m. Call the NCC utility assistance hotline at 901-881-6013.

Hardship examples include 100% medically disabled, job loss, hospitalization within the last six months or if your spouse is on active military deployment. If you receive help through DHS, you’re ineligible for additional help through the NCC. For more details, visit MLGW’s website at

Memphis Light, Gas and Water is the largest three-service public power utility in the nation, serving the residents of Memphis and Shelby County, Tennessee since 1939. MLGW consistently provides customers with rates that are amongst the lowest in the nation and stewards a water supply from artesian wells that is minimally treated. Actively engaged in promoting the prosperity of Memphis and Shelby County, MLGW supports the seven local chambers in its service area and makes doing business with local, minority- and women-owned business a priority. Deeply rooted in the community, its employees generously donate time and money in support of bettering the Greater Memphis area.

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