MLGW restoration efforts are well underway after a severe thunderstorm moved through the Mid-South a little after 4 p.m. Wednesday.
In total, 43,738 customers lost power due to this storm. MLGW is estimating that all outages caused by this storm will be restored by Saturday midnight.
Many outages are due to fallen tree limbs on power lines, taking down poles. Today’s storm caused more damage than storms that moved through Shelby County on July 14. MLGW has called in 21 outside crews to assist in restoration efforts.
Customers who are without power should call the MLGW Outage Hotline at 544-6500 to make sure their outage is logged in the system. To report an outage, customers will need to have their account number or the phone number that's associated with their account.
To report an emergency such as downed wires or gas leaks, please call 528-4465. This number should be treated like 911 and only used for these types of emergencies.
Important MLGW contact information for customers:
- Outage Reporting: 544-6500
- Emergency: 528-4465
- Customer Care Center: 544-MLGW (6549)