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MLGW News Release
MLGW to resume disconnections for non-payment
August 22, 2022

Memphis Light, Gas and Water will resume disconnecting residential customers for non-payment on Monday, August 29, 2022. In addition to its existing assistance programs, MLGW is making its Deferred Payment Plan conveniently available online at for qualifying customers.

Customers interested in the Deferred Payment Plan must pay a minimum of 25% of the total amount to enroll in the plan. The remaining past-due balance can be paid off in installments over no more than 10 months.

MLGW customers already enrolled in the utility’s OnTrack, Budget Billing, PrePay, or NetPay programs are not eligible for deferred payments. Customers already on a deferred payment plan do not qualify for a second, consecutive payment plan.

All requests for deferred payment will take at least two business days to process.

Customers can find details about the Deferred Payment Plan and apply for the program at

Other utility assistance programs:

· For MLGW programs, visit

· For community programs, visit

MLGW is the largest three-service public power utility in the nation, serving more than 440,000 customers in Memphis and Shelby County.

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