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MLGW News Release
MLGW Downtown Community Office Open Saturday for Customer Assistance
April 10, 2024

MLGW’s Downtown Community Office, 245 S. Main St., will be open from 8 a.m. to noon this Saturday, April 13, to assist customers who need help with their bills.

Appointments are highly encouraged but walk-ins will be accepted. Customers can go online ( or use the QLESS app to schedule an appointment to see a credit counselor in person. Customers do not have to make an appointment for payments.

Customers should bring a valid picture ID (driver’s license or passport). Customers can park in the Beale Street Landing garage for free with validation; a Security Officer in the Community Office can validate the parking stub.

Information will be available on assistance programs, including weatherization and energy efficiency kits. Neighborhood Christian Center, United Way and Memphis 2-1-1 will be on hand to discuss financial assistance for utility bills.

Memphis Light, Gas and Water is the largest three-service public power utility in the nation, serving the residents of Memphis and Shelby County, Tennessee since 1939. MLGW consistently provides customers with rates that are amongst the lowest in the nation and stewards a water supply from artesian wells that is minimally treated. Actively engaged in promoting the prosperity of Memphis and Shelby County, MLGW supports the seven local chambers in its service area and makes doing business with local, minority- and women-owned business a priority. Deeply rooted in the community, its employees generously donate time and money in support of bettering the Greater Memphis area.

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