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MLGW Grows In J.D. Power Satisfaction Survey: Ranks among top five most improved utilities
February 17, 2011
(February 17, 2011) - For the third consecutive year, Memphis Light, Gas and Water Division showed improvement in the annual results of the J.D. Power & Associates Electric Utility Business Customer Satisfaction Study. In the 2011 study, MLGW's score improved 36 points from the prior year.

MLGW scored 609 in 2011, up from 573 in 2010 and 532 in 2009. MLGW is one of the five most improved utilities in the study. MLGW showed significant improvement despite the average score in the business customer study falling by four points compared to 2010.

"By no means is MLGW perfect," said MLGW President and CEO Jerry R. Collins Jr. "There is still much work to be done. Our goal is to one day be number one in the J.D. Power survey. We have the resolve to meet that goal."

The Electric Utility Business Customer Satisfaction Study is one of three J.D. Power surveys in which MLGW is included, and surveys only business customers of MLGW. It is a smaller survey than the J.D. Power electric residential survey, for example. MLGW's gas residential and electric residential scores have also increased dramatically over the last two years as well.

"We are continuing to consistently improve our scores year after year," said Collins.

MLGW is the largest three-service public power utility in the nation, serving more than 429,000 customers in Memphis and Shelby County.