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MLGW News Release
MLGW lifts precautionary boil water advisory
January 23, 2024

Memphis Light, Gas and Water is pleased to report that the precautionary boil water advisory issued on January 18, 2024, has been lifted and there are no restrictions remaining on the water supply. This action has been taken following consultation with the Tennessee Department of Environment and Conservation (TDEC).

MLGW issued a precautionary boil water advisory following recent water main breaks and freezing temperatures which caused low water pressure to MLGW’s water system. The utility lifted the advisory after analytical results taken from the water system met all state and federal water quality standards.

What should customers do next?

  • Turn on the main water valve if it has been closed.
  • Flush any faucets for a minimum of two minutes to ensure the line that serves the faucet is cleared. Begin with the faucet that is highest up in your home or building and then open the other faucets one at a time moving from the highest floor to the lowest.
  • Throw away any ice made during the boil water notice.
  • Check water filters (in faucets, refrigerators and elsewhere) and replace if necessary.
  • Owners and managers of large buildings should ensure that their entire system is flushed and that storage tanks are drained and refilled.

If water is discolored:

  • Flush water pipes by running the water until it is clear.

If you have questions regarding this matter, you may contact MLGW’s Water Quality Assurance Lab at (901) 320-3962, or email


Memphis Light, Gas and Water is the largest three-service public power utility in the nation, serving the residents of Memphis and Shelby County, Tennessee since 1939. MLGW consistently provides customers with rates that are amongst the lowest in the nation and stewards a water supply from artesian wells that is minimally treated. Actively engaged in promoting the prosperity of Memphis and Shelby County, MLGW supports the seven local chambers in its service area and makes doing business with local, minority- and women-owned business a priority. Deeply rooted in the community, its employees generously donate time and money in support of bettering the Greater Memphis area.

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