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MLGW News Release
MLGW crews prepare for remains of Hurricane Ida
August 30, 2021

Memphis Light, Gas and Water Division is prepared for severe weather as the remnants of Hurricane Ida head toward the Mid-South. The National Weather Service in Memphis forecasts three to six inches of rain, and damaging winds beginning at 3 p.m. into late evening.

MLGW crews are ready to respond to any local damage or outages, however; restoration times may be extended due to COVID-19 safety measures.

Customers should avoid contact with downed power lines—even if their home or area has experienced a loss of power as the lines could still be energized.

To report an emergency such as downed wires or gas leaks, please call (901) 528-4465. This number should be treated like 911 and only used for these types of emergencies.

Portable Generator Safety Tips:

Never use a generator indoors or in an enclosed area such as a garage. Generators emit toxic carbon monoxide from the engine exhaust. For more safety tips please visit,

Important MLGW contact information for customers:

· Outage Reporting: (901) 544-6500

· Emergency: (901) 528-4465

· Customer Care Center: (901) 544-MLGW (6549)


Visit MLGW’s storm readiness guide for tips on preparing for weather emergencies:

MLGW is the largest three-service public power utility in the nation, serving more than 437,000 customers in Memphis and Shelby County.

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