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MLGW News Release
 
MLGW releasing bills delayed due to meter register failures
August 21, 2023

Memphis Light, Gas and Water is releasing utility bills to customers who may not have received a bill in months.

Affected customers will receive a separate bill for each month of service. This means that some customers will receive multiple bills in a short period of time until they receive the most current meter reading date. Each bill will contain any previous month’s unpaid balance as well as any payments received. For example, a customer who last received a bill in April will in just a few days’ time receive their bill from May, June, July and August (the current month). In this way, the customer can see consumption (including estimated consumption) and charges for each individual month. The latest bill in the series will reflect the total amount owed for that period (cumulative of all months, less any payments received).

Customers can find the current meter reading date on their bill. The first date (on the left) reflects the most current date of the meter reading period.

Gas and water use may be estimated for customers who have not received a bill because of the failed meter register issue. Estimates are always conservatively estimated based on a customer’s previous utility use. Anytime MLGW estimates a meter reading, it is noted on the customer’s bill.

MLGW has increased the number of employees dedicated to processing delayed bills and contracted with Utility Partners of America (UPA) to help repair gas and water meters that are not registering use. UPA contractors will have marked vehicles and carry required identification. MLGW anticipates completing the delayed billing work by January 2024, and making permanent repairs to the approximately 38,000 affected meter registers by December 2024.

MLGW offers assistance, like payment arrangements, to customers that are not able to pay their bill. Customer Service Advisors are available by phone at 544-6549, webchat at mlgw.com/webchat and in person at MLGW Community Offices. To reduce wait time when visiting an office, customers are encouraged to make an appointment via QLess (mlgw.com/residential/officeappointments). The MLGW My Account app also offers a self-service payment arrangement option.

 

Memphis Light, Gas and Water is the largest three-service public power utility in the nation, serving the residents of Memphis and Shelby County, Tennessee since 1939. MLGW consistently provides customers with rates that are amongst the lowest in the nation and stewards a water supply from artesian wells that is minimally treated. Actively engaged in promoting the prosperity of Memphis and Shelby County, MLGW supports the seven local chambers in its service area and makes doing business with local, minority- and women-owned business a priority. Deeply rooted in the community, its employees generously donate time and money in support of bettering the Greater Memphis area.

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