MLGW Downtown Community Office closed for normal operations

MLGW’s Downtown Community Office, 245 S. Main Street, will close for normal operations on Monday, June 15. At 1 p.m., the office will open as a temporary processing location for residents applying for federal Low-Income Home Energy Assistance Program (LIHEAP) utility assistance until further notice.

After Monday, the Downtown Office’s schedule is 8:30 a.m. to 5 p.m., accepting LIHEAP appointments from 9 a.m. to 4 p.m. LIHEAP appointments are available through the QLess appointment system: mlgw.com/QLess. Non-referred walk-ins will not be accepted.

Non-LIHEAP customers can receive in-person service at the South (2935 Lamar Ave.) and Whitehaven (1111 E. Shelby Dr.) Community Offices. The Millington Office is closed for renovations. Only the Downtown Office will offer LIHEAP assistance.

What To Expect

Eligible customers may receive a text or call from MLGW regarding LIHEAP assistance and the application process. Shelby County has $9.4 million in federal funds available.

Applicants must arrive at the Downtown Office with all of the documentation needed to process an application. That includes:

• Photo Identification for all household members age 18 and older (must be current, not expired)

• Social Security Cards for everyone in the household

• Birth Certificates for children age 5 and younger

• Proof of Income (such as pay stubs, benefit letters or other income for the last 30 days)

• Most Recent Utility Bill

• Housing Voucher or Agreement Letter, if applicable

• Proof of Disability, if applicable

• Proof of Veteran Status, if applicable

• Pertinent Forms (such as No Income, Self-Employment and other forms.)

Additional forms can be located at shelbycountycsa.org/documents-you-may-need-to-apply-for-liheap.

MLGW staff will assist applicants with this process. Those who have a cut-off notice will be given priority. Applicants will need to show up to their appointment on time; those who are more than 15 minutes late must schedule a new appointment.

For more information about LIHEAP assistance, customers are encouraged to visit shelbycountycsa.org/utility-assistance

Memphis Light, Gas and Water is the largest three-service public power utility in the nation, serving the residents of Memphis and Shelby County, Tennessee since 1939. MLGW consistently provides customers with rates that are amongst the lowest in the nation and stewards a water supply from artesian wells that is minimally treated. Actively engaged in promoting the prosperity of Memphis and Shelby County, MLGW supports the seven local chambers in its service area and makes doing business with local, minority- and women-owned business a priority. Deeply rooted in the community, its employees generously donate time and money in support of bettering the Greater Memphis area.