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MLGW News Release
MLGW Encourages Customers To Use Firstech Paying Agents
November 14, 2017

TIO Networks, a bill payment company that accepts payments for telephone, cable and utility companies, etc. has temporarily suspended bill payment processing operations nationwide.

TIO Networks operates kiosks in four of MLGW’s community offices and kiosks and paying agents at more than 300 locations throughout Shelby County. TIO Networks kiosks and paying agents are currently inoperable until further notice. In addition, payment locations with MoneyGram kiosks, which TIO operates, are not available for use at this time.

MLGW customers can still make payments at nearly 90 MLGW-authorized pay agents operated by Firstech. These pay agents are not part of TIO Networks. A list of current payment locations can be found by going to or by visiting a teller at any of MLGW’s five community offices located at:

  • 245 South Main Street
  • 2935 Lamar Avenue
  • 1111 East Shelby Drive
  • 2424 Summer Avenue
  • 5131 Navy Road