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Restoration process continues into the evening
May 30, 2017

Full restoration could take more than a week

Work continues into the evening as MLGW restores power to customers following straight line winds which knocked out as many as 188,000 customers on Saturday. More than 141,000 customers have regained power and about 47,000 customers are still without power currently. Full restoration could take more than a week.

An additional 73 crews from East Tennessee, Kentucky, North Carolina and Ohio are working with MLGW crews around the clock to make repairs.

Customers can use MLGW’s app (Android users can go to ow.ly/SL0TB and iPhone users can go to ow.ly/LpE9Y) for updates.  The web-based outage map on mlgw.com is also available, though some have reported issues with the online tool that are currently being investigated.

Customers are urged to make MLGW aware of their outage by calling 1-800-268-8648. As crews work to make the biggest impact by restoring major circuits, smaller, more localized outages may go undetected. Reporting outages ensures the utility can make repairs as soon as possible.

In the meantime, MLGW is suspending disconnects. The utility continues to thank customers for their patience as workers continue to restore power and reminds customers to consider any downed wire to be dangerous and to not touch.

 

Important MLGW contact information for customers:

•  Outage Reporting: 1-800-268-8648 or 544-6500

•  Emergency: 528-4465 (This number should be treated like 911. Gas leaks, electrical lines down.)

•  Customer Care Center: 820-7878

 

Information about weatherheads:

Some customers may have damage to their weatherheads. The weatherhead is usually located above the roofline or attached to the gable or side of the house where the customer's wiring connects to MLGW's electric lines. The weatherhead is the homeowner's property and therefore is not maintained by MLGW. If it is damaged, a customer must have it repaired by a licensed electrician and inspected by Code Enforcement before MLGW can restore your power. An example of a weatherhead can be found in the image below.

 

Generator Safety Tips

Some customers may be using generators which are a great way to back up your power, but using one can be dangerous unless you follow these important safety tips:

  • Never use a generator indoors or in an enclosed area such as a garage. Generators emit toxic carbon monoxide from the engine exhaust.
  • A generator should only be operated in a well-ventilated and dry area, away from air intakes to the home. It should be protected from direct exposure to rain and snow, preferably under a canopy, open shed or carport. 
  • Do not attempt to restore power to your entire house by plugging the generator into a wall outlet. The electricity produced by a generator cannot only ruin your home's wiring and start a fire, it can also feed back into the utility system and energize a line thought to be without power possibly killing utility workers trying to restore power. It can also cause damage to the generator when electric service is restored. 
  • Handle fuel carefully. Turn the generator off prior to refueling. Gasoline, kerosene and other flammable liquids should be stored outside of living areas in properly labeled safety containers. 
  • Turn off or disconnect all appliances prior to operating a portable generator. Once the generator is running, appliances powered by the generator can be turned on one at a time.
  • MLGW will not come out to check the generator connections. Customer must use an electrical contractor to ensure that generator is isolated from grid to eliminate backfeed.