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MLGW News Release
Day 3 of ice storm restoration efforts (8:00 p.m.)
February 5, 2022
8:00 p.m.

Memphis Light, Gas and Water crews, contract crews and tree trimmers are working around the clock to restore power to all those affected by Thursday’s ice storm. Much of their efforts are concentrated on reversing circuit outages.

Power circuits typically carry 1,500 – 2,000 customers each. Once circuits are back up, crews start working down the line repairing issues like fuses, and transformers that affect smaller numbers of customers.

“If your lights come on and go back out again, please call us and report it,” says MLGW Senior Vice President and COO, Alonzo Weaver. Many times a circuit will be restored, power comes back on, but a fuse, or other issue farther down the line arises and power goes back out again. “We call it an outage within an outage,” says Weaver. It is important for customers to call the outage reporting hotline at 544-6500 if this happens.  

MLGW customers with localized issues, like damaged weatherheads, are encouraged have an electrician make repairs now to avoid further delay once power is restored to their neighborhood. A weatherhead is the transitional point from the customer’s service equipment to MLGW’s service equipment. For details about where MLGW’s equipment ends and the customer’s equipment begins, please check out the brochure Weathering Nature’s Fury.

Customers are also asked to download the MLGW app and sign up for the My Account program. This allows customers to report and track outages, sign up for Text Alerts, handle billing issues, monitor usage and more.

Important MLGW contact information for customers:

•  Electric Outage Reporting: 544-6500
•  Emergencies: 528-4465 (for electrical lines down, gas leaks, broken water mains inside a building)
•  Online Outage Center:

For more on the restoration process, including how outages are prioritized, watch MLGW’s video, “How long will the power be out?”

The City of Memphis, Office of Emergency Management, Shelby County Emergency Management and Homeland Security are joining with the American Red Cross and faith-based partners to open Respite Centers due to the extreme cold and extended power outages. Respite Centers provide hospitality, a place to get warm, charge your phone or other devices, information and snacks.   

Respite Centers will be open again tomorrow, 2-6-2022, from 10 a.m. to 5 p.m. at the following locations:
  • Dave Wells Community – 915 Chelsea Ave, Memphis, Tennessee 38107
  • Orange Mound Community Center – 2572 Park Ave, Memphis, TN 38114
  • Bellevue Baptist Church – 2000 Appling Rd, Cordova, TN 38016
The City of Memphis is also operating a warming center at the Hickory Hill Community Center, 3910 Ridgeway Rd. The center is open 24 hours a day until further notice and can accommodate as many as 830 people. Fewer than 120 individuals utilized the center last night. Anyone who needs transportation to the Center should call the Office of Emergency Management at (901) 297-1680.

Those seeking overnight shelter accommodations are encouraged to seek assistance from City partners at:
  • Memphis Union Mission located at 383 Poplar Avenue (901)-526-8403
  • The Salvation Army located at 696 Jackson Avenue (901)-529-4545
  • Additional shelters call (901) 529-4545

MLGW is the largest three-service public power utility in the nation, serving more than 437,000 customers in Memphis and Shelby County.

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