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MLGW News Release
MLGW implements pandemic plan
March 13, 2020
Highlights include suspension of disconnections

Memphis Light, Gas and Water has implemented its Pandemic Plan. To better serve our customers during this time of crisis, the plan includes the suspension of disconnections for all customers until further notice.

During this time, while services will not be disconnected, bills will continue to accrue and we encourage customers to make payments if  possible. 

As always, customers should call us at 544-6549 if they need assistance. Customers may also request payment arrangements in My Account and through our webchat. We encourage customers to exhaust these resources before coming in to a Community Office.

We are currently in Trigger 1: Infection confirmed inside Shelby County border. The full plan is outlined below.
•    Suspend cafeteria use to only MLGW employees.
•    Suspend vendor solicitation meetings.
•    Avoid large groups.
•    Mandatory teleconferencing.
•    Suspend all non-essential work inside homes/businesses.
•    Suspend quarterly safety and staff meetings.
•    Suspend business travel.
•    Suspend all in-person community meetings.
•    Limit board meetings to only essential personnel.
•    Invoke appropriate protocol for COVID-19 employee absences. 
•    Suspend electric, gas and water disconnects.
•    Implement a “no handshake” policy.
•    Encourage customers/contractors to use drop box payment, internet or mail.
•    Encourage customers to utilize My Account or call to pay their bill.
•    Work with the Memphis Shelby County Health Department to address confidentiality policies to manage employees that have been exposed to any pandemic disease and to allow for effective tracking mechanisms to take place.
•    Increasing frequent cleaning and disinfecting common spaces and offices (hourly).
•    Instruct employees that may enter homes/businesses for emergency purposes on proper preventative procedures.
•    Instruct employees that have multiple encounters with customers to disinfect after each point of contact.