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MLGW News Release
Approximately 10,000 customers from Friday’s storm remain without power
May 23, 2020
40,495 customers restored
(May 23, 2020, 6:30 p.m.) – Approximately 10,000 customers are still without power due to severe storms and damaging winds that moved through Memphis and Shelby County early yesterday evening. 

Crews from MLGW, as well as other electric utilities called in to assist, have restored 40,495 of the 52,521 outages due to the storms. The most challenging and time consuming outages remain.

Crews will continue working relentlessly until everyone impacted by this storm is restored.  

Important MLGW contact information for customers: 
•  Outage Reporting: 544-6500
•  Emergency: 528-4465 (This number should be treated like 911. Gas leaks, electrical lines down.)
•  Customer Care Center: 544-6549
•  Online Outage Center: center

Damaged Weatherheads
Customers who have damage to their weatherheads are responsible for having the weatherhead replaced or repaired by a licensed electrician and inspected by Code Enforcement before MLGW can restore power. The weatherhead is usually located above the roofline or attached to the gable or side of the house where the customer's wiring connects to MLGW's electric lines. The weatherhead is the homeowner's property and therefore is not maintained by MLGW. An example of a weatherhead can be found in this image.