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MLGW News Release
Approximately 2,100 customers remain without power, down from more than 52,000
May 24, 2020
Full restoration expected by the end of Monday, May 25
(May 24, 2020, 6:30 p.m.) – Approximately 2,100 customers are still without power due to severe storms and damaging winds that moved through Memphis and Shelby County early Friday evening.                                                                           
"It's been a very difficult past couple of days," said President & CEO J.T. Young. "We know our customers are struggling."

The last 2,100 outages are the most difficult. We can expect 95 percent of the remaining customers back on by midnight. All power should be restored to those affected by storms by the end of the day tomorrow. 

As more intricate repairs continue at the neighborhood and individual home level, MLGW asks customers who have not been restored to call 544-6500 to ensure the utility is aware of the outage.

Crews will continue working relentlessly until everyone impacted by this storm is restored.

Important MLGW contact information for customers: 
•  Outage Reporting: 544-6500
•  Emergency: 528-4465 (This number should be treated like 911. Gas leaks, electrical lines down.)
•  Customer Care Center: 544-6549
•  Online Outage Center:

Information for SNAP participants who have lost power:
Shelby County residents who are currently enrolled in the Supplemental Nutrition Assistance Program (or SNAP, formerly known as Food Stamps) who lost power for 12 hours or more may be eligible for replacement benefits. Contact the local Department of Human Services for more information. (

Damaged Weatherheads
Customers who have damage to their weatherheads are responsible for having the weatherhead replaced or repaired by a licensed electrician and inspected by Code Enforcement before MLGW can restore power. The weatherhead is usually located above the roofline or attached to the gable or side of the house where the customer's wiring connects to MLGW's electric lines. The weatherhead is the homeowner's property and therefore is not maintained by MLGW. An example of a weatherhead can be found in this image.