Statement from MLGW President

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MLGW News Release

Statement from MLGW President

December 24, 2022

(December 24, 2022 – 9 a.m.) Memphis Light, Gas and Water President and CEO, Doug McGowen, shares a message to MLGW customers.
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MLGW Customers,

I sincerely apologize for having to interrupt your power at any time, but especially during the holiday season.

Early this morning, we implemented rolling blackouts as ordered by TVA. I do not have an estimated time yet about when this might end but will share that information as soon as I have it.

Additionally, last evening, we shared a plan with you about the way we would implement these rolling blackouts. Because we were ordered to shed at least 10% of our load (original projection was between 5-10%), we had to expand those outages to other areas that were not spelled out in the plan.

Additionally, I told you that our process would be to implement rolling, 30-minute outages, but as many of you know firsthand, it is taking us longer than that to get power restored on average. In short, it is taking us longer than 30 minutes, and we are having to blackout larger areas than our plan. This is something I am working to correct.

I understand and share your frustration and will continue to do all I can and the MLGW team to get better, share information and get us through this region wide crisis.

I hope to have more detailed information available at the noon press update.
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Doug McGowen

MLGW President & CEO

MLGW is the largest three-service public power utility in the nation, serving more than 440,000 customers in Memphis and Shelby County.