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MLGW News Release
 
MLGW restores 74,000 customers affected by Sunday's supercell storm
June 27, 2023

(June 27, 2023, 5 p.m.) – MLGW and contract crews have safely restored power to 74,000 of the 120,000+ customers who lost power after Sunday night’s storms. It is the sixth worst storm in MLGW history. For perspective, Hurricane Elvis holds the number one spot and Hurricane Katrina is seventh.

As the restoration effort continues, work will slow as crews tackle more complex and smaller outages. One of the challenges of this storm is the number of trees and poles that were knocked down. Full restoration to all customers who can accept power is expected to take multiple days.

With another heat advisory slated for the end of the week, MLGW asks customers without power to put their safety first and rely on friends and family for shelter, if needed.

Crews will work in shifts 24/7 until all customers are restored. MLGW has 90 electric repair crews and 10 more will be joinng the effort tomorrow to repair damage. In addition, there are 40 troubleshooter crews, 79 tree cutting crews and 50 damage assessment crews.

MLGW water system and pressures have returned to normal operation. We expect to lift the boil water advisory after laboratory results are determined.

We are thankful for the contract crews who have come from out of town to help us. They hail from: London, KY; Murfreesboro, KY; Hartselle, AL.; Piedmont; Longview, TX; Dalton, GA; Selmer, TN; Dickson, TN; Oakland, MS and Prattville, AL.

Important Notices/Reminders:

· Customers who currently receive SNAP can apply for replacement benefits at https://www.tn.gov/humanservices/for-families/tdhs-disaster-emergency-assistance.html.

· Please always call 528-4465 to report emergencies like downed power lines and gas leaks. MLGW asks customers to stay away from downed powerlines. DO NOT TOUCH or cut limbs across powerlines. They could be energized (hot).

· MLGW’s Customer Care Center is taking emergency calls only.

· MLGW customers can report power outages and check the status of their outage through My Account or by calling the automated outage number: 544-6500. Customers can also check the online outage map: mlgw.com/outagecenter.

· An emergency response dashboard is online at mlgw.com/stormresponse.

· Meal distribution on Wednesday, June 28 at 1 p.m. at Raleigh Library (3452 Austin Peay); Bert Ferguson Community Center (8505 Trinity Rd.); Frayser-Raliegh Senior Center (3985 Egypt Central); Cordova Community Center (1017 N. Sanga Rd.)

· Cooling Centers Open June 28-June 30, 10 a.m. to 7 p.m.: Bartlett Baptist (3465 Kirby Whitten) and Faith Baptist Church (3755 N. Germantown Rd.). Some Memphis Public Libraries are staying open later to offer respite from the heat. Call 415-2700 or 211.

· There is a precautionary boil water advisory for parts of North Shelby County that is expected to be lifted tomorrow. There have been no reported issues with water quality. In the meantime, we recommend customers filter their water before boiling. (See map for affected areas)

 

Memphis Light, Gas and Water is the largest three-service public power utility in the nation, serving the residents of Memphis and Shelby County, Tennessee since 1939. MLGW consistently provides customers with rates that are amongst the lowest in the nation and stewards a water supply from artesian wells that is minimally treated. Actively engaged in promoting the prosperity of Memphis and Shelby County, MLGW supports the seven local chambers in its service area and makes doing business with local, minority- and women-owned business a priority. Deeply rooted in the community, its employees generously donate time and money in support of bettering the Greater Memphis area.

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