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MLGW News Release
MLGW crews prepared for third wave of freezing rain and ice
February 1, 2023
MLGW crews are prepared to respond to the third and final round of freezing rain and ice that is forecast to arrive by 6 p.m. and last through Thursday at noon. 

Crews are continuing to respond to outages caused by the effects of the first and second rounds of icing. Outages are dynamic and customers may experience outages because of falling tree limbs.

MLGW will continue working as quickly and safely as possible until service is restored to all customers impacted.

To receive current updates on storms and outages, please sign up for text alerts at Customers can report outages and get updates on restoration efforts by using MLGW My Account.

Customers can also call 544-6500 to report outages and get status updates.

Important MLGW contact information for customers:

•  Outage Reporting: 544-6500
•  Emergency: 528-4465 (This number should be treated like 911. Gas leaks, electrical lines down.)
•  Customer Care Center: 544-6549
•  Online Outage Center:

MLGW reminds customers to consider any downed wire to be dangerous and to not touch.


MLGW is the largest three-service public power utility in the nation, serving more than 440,000 customers in Memphis and Shelby County.

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