MLGW recommends that customers stop dripping faucets now that outdoor temperatures are rising to help maintain water system pressure.

When temperatures drop below 20 degrees for more than four hours, customers can resume the slow drip to prevent pipes from bursting.

For now, we recommend keeping cabinets open and thermostats at a minimum of 55 degrees.

A burst water pipe or water heater is considered to be an emergency situation and could pose a danger of flooding. Customers can call 528-4465 to have water turned off. However, depending on demand, it could take some time for crews to respond.  

MLGW’s general winter tips can be found here: mlgw.com/wintertips.

MLGW has an Outage Center on mlgw.com which includes information on reporting and tracking outages as well as a preparedness guide: mlgw.com/StormPrep.

Follow MLGW on social media for outage updates: X @mlgw, Instagram @mlgwofficial, Facebook, and NextDoor.

Memphis Light, Gas and Water is the largest three-service public power utility in the nation, serving the residents of Memphis and Shelby County, Tennessee since 1939. MLGW consistently provides customers with rates that are amongst the lowest in the nation and stewards a water supply from artesian wells that is minimally treated. Actively engaged in promoting the prosperity of Memphis and Shelby County, MLGW supports the seven local chambers in its service area and makes doing business with local, minority- and women-owned business a priority. Deeply rooted in the community, its employees generously donate time and money in support of bettering the Greater Memphis area.