Customers should prepare for extreme temperatures

Memphis Light, Gas and Water is continuing to monitor the weather. The freezing rain, sleet and snow are expected to leave the area by 2 p.m. The biggest threat moving forward is bitterly cold weather, with temperatures not expected to go above freezing all week.

All systems are operating normally. Our water system will be the main focus as water main breaks are more likely once temperatures rise.

Barring any unforeseen issues, MLGW will release contract crews this afternoon to help our neighboring utility partners.

MLGW Community Offices will be closed on Monday, January 26. All disconnections for non-payment have been paused.

General support operations for residents (such as water distribution if that becomes necessary) will be coordinated through the various offices of emergency management in each municipality, in coordination with the Shelby County Emergency Management Agency (EMA).

MLGW asks that customers prepare their homes and businesses for the extreme cold by protecting water pipes and checking on automated sprinkler systems. Water pipes can burst anytime temperatures are below freezing. A burst water pipe or water heater is considered to be an emergency situation and could pose a danger of flooding. Customers can call 528-4465 to have water turned off. However, depending on demand, it could take some time for crews to respond.

Customers are asked to have an emergency plan and take precautions to prevent pipes from bursting at their homes and businesses.

MLGW’s general winter tips can be found here: mlgw.com/wintertips.

MLGW has an Outage Center on mlgw.com which includes information on reporting and tracking outages as well as a preparedness guide: mlgw.com/StormPrep

Follow MLGW on social media for outage updates: X @mlgw, Instagram @mlgwofficial, Facebook, and NextDoor.

Memphis Light, Gas and Water is the largest three-service public power utility in the nation, serving the residents of Memphis and Shelby County, Tennessee since 1939. MLGW consistently provides customers with rates that are amongst the lowest in the nation and stewards a water supply from artesian wells that is minimally treated. Actively engaged in promoting the prosperity of Memphis and Shelby County, MLGW supports the seven local chambers in its service area and makes doing business with local, minority- and women-owned business a priority. Deeply rooted in the community, its employees generously donate time and money in support of bettering the Greater Memphis area.