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MLGW News Release
MLGW finding and fixing leaks
January 20, 2024
Estimate for full restoration cannot be given until more leaks are repaired

Saturday and Sunday MLGW crews are focusing on finding and fixing the leaks that are causing low pressure and low/no flow in some parts of the service area. As temperatures rise above freezing on Sunday, we anticipate additional breaks will appear. At that time, we will have a better estimate of when all customers will be receiving water.

MLGW crews have identified and repaired 32 water main breaks and responded to more than 2,000 customer water line breaks, both residential and commercial so far.

As repairs are made and pressures build, we will begin testing samples so that we can lift the precautionary boil water advisory next week.  

MLGW has more than 100 crews in the field locating suspected leaks so that they can be repaired, a full complement of repair crews and more crews cutting off water for customers who have experienced burst lines.

We will continue the work 24 hours a day until we have the system back to normal. 

We apologize for the inconvenience and appreciate the partnerships from the City of Memphis and Shelby County for assisting customers with bottled water distribution.

Key takeaways:
• All customers are asked to continue conserving water until further notice.
• When temperatures rise above freezing on Sunday, customers should stop dripping water.
• MLGW asks customers to call our emergency number at 528-4465 to report water main breaks, gas leaks or downed powerlines.
• Customers are also asked to call 544-6549 and report leaks at homes and buildings that are not occupied.
• As soon as water pressure reliably returns to 20psi or above in the areas affected by the precautionary boil water advisory MLGW’s Water Laboratory will start taking water samples.
o Once results are confirmed, and MLGW receives clearance from the Tennessee Department of Environment and Conservation, we will lift the advisory.
o Customers that are not sure if their home is under the precautionary boil water advisory can check their address at
o Updates and information can be found at as it becomes available.

Memphis Light, Gas and Water is the largest three-service public power utility in the nation, serving the residents of Memphis and Shelby County, Tennessee since 1939. MLGW consistently provides customers with rates that are amongst the lowest in the nation and stewards a water supply from artesian wells that is minimally treated. Actively engaged in promoting the prosperity of Memphis and Shelby County, MLGW supports the seven local chambers in its service area and makes doing business with local, minority- and women-owned business a priority. Deeply rooted in the community, its employees generously donate time and money in support of bettering the Greater Memphis area.

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