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MLGW News Release
 
Some MLGW customers experiencing no water, or low water pressure
January 19, 2024
MLGW’s precautionary boil water advisory remains in effect for approximately 15% of customers. Water conservation efforts are also still in effect for customers not experiencing water outages. Some customers in the Memphis Light, Gas and Water service area do not have running water at this time.

There are several reasons why that may be happening:
 
• Pressures have dropped too low because of leaks between the customer’s home and MLGW’s pumping station.
 
• MLGW secured a leaking water line to repair it.
 
• The customer’s home has a line that is frozen and water is not flowing.

Before the winter storm hit, MLGW recommended customers secure drinking water for each family member and to fill a large container or tub with water to flush commodes and for cleaning. Now is the time to make use of that water.

If we experience larger areas that lack water MLGW will coordinate with Shelby County’s Emergency Management Agency and the City of Memphis’ Office of Emergency Management to determine the need and coordinate a response.

MLGW crews are working around the clock to find and fix leaks in the system and restore normal water pressure to all customers affected.

Key takeaways:
 
• All customers are asked to conserve water until further notice.
 
• MLGW asks customers to call 528-4465 and report water leaking from the street which may indicate a broken water main.
 
• Customers are also asked to call 544-6549 and report leaks at homes and buildings that are not occupied.
 
• As soon as water pressure reliably returns to 20psi or above in the areas affected by the precautionary boil water advisory MLGW’s Water Laboratory will start taking water samples.
 
-Once results are confirmed, and MLGW receives clearance from the Tennessee Department of Environment and Conservation, we will lift the advisory.

-Customers that are not sure if their home is under the precautionary boil water advisory can check their address at mlgw.com/boilwateralertmaps.

-Updates and information can be found at mlgw.com/boilwateralert as it becomes available.
 
• We do not have an estimated time of restoration.
 


 

Memphis Light, Gas and Water is the largest three-service public power utility in the nation, serving the residents of Memphis and Shelby County, Tennessee since 1939. MLGW consistently provides customers with rates that are amongst the lowest in the nation and stewards a water supply from artesian wells that is minimally treated. Actively engaged in promoting the prosperity of Memphis and Shelby County, MLGW supports the seven local chambers in its service area and makes doing business with local, minority- and women-owned business a priority. Deeply rooted in the community, its employees generously donate time and money in support of bettering the Greater Memphis area.

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