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MLGW News Release
Burst pipes are causing low water pressure
January 18, 2024
In accordance with the MLGW Emergency Water Management plan (also known as the Drought Management Plan), customers are directed to avoid non-essential water use until further notice. Commercial and industrial customers who do not use water to produce goods or services should limit their use to 75% of their typical usage. Demand for water over the past 24 hours has increased, and there are low pressures in some areas of the system.

Undiscovered and unrepaired leaks are the suspected culprits. If customers have leaks or broken water pipes, please turn off your water or call 544-6549 for assistance from MLGW.

We understand that customers are dripping their faucets to prevent frozen pipes, but as temperatures rise above freezing between 1 and 5 p.m. today, customers can stop dripping their faucets and start back when temps go below 32 degrees. This will help maintain water system pressure.
MLGW has repaired twenty-seven broken water mains since Saturday and MLGW is currently working on two known breaks that need repair.

Commercial customers and property owners should check their buildings or vacant properties for leaks. Any customer seeing water coming from the surface of the street or areas of pooling water should immediately report a suspected water main break to 528-4465.
The MLGW water production, treatment and pumping operations are operating at full capacity, but leaks downstream are affecting system pressures.
Water Conservation Tips
• If you wash dishes by hand, don’t leave the water running for rinsing.
• Don’t let the faucet run while you clean vegetables and other foods.
• Delay washing clothes or operating your dishwasher.
• Take short showers.
• Plug the sink to capture enough water for your shave instead of continuously running the water.
Similar to our community’s energy conservation efforts, if everyone helps where they can, we’ll be able to get back to normal once all of the broken pipes are repaired.


Memphis Light, Gas and Water is the largest three-service public power utility in the nation, serving the residents of Memphis and Shelby County, Tennessee since 1939. MLGW consistently provides customers with rates that are amongst the lowest in the nation and stewards a water supply from artesian wells that is minimally treated. Actively engaged in promoting the prosperity of Memphis and Shelby County, MLGW supports the seven local chambers in its service area and makes doing business with local, minority- and women-owned business a priority. Deeply rooted in the community, its employees generously donate time and money in support of bettering the Greater Memphis area.

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