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MLGW News Release
MLGW to restrict access to Community Offices Monday, March 23
March 20, 2020
Drive-thru windows and drop boxes to remain open

Memphis Light, Gas and Water is restricting access to its Community Offices on Monday, March 23 for the safety of customers and employees. Drive-thru windows and drop boxes will remain open for payments by cash, check, and money orders only. Customers using drive-thru services are encouraged to bring their bill with them to make processing payments faster. Additionally, no cash payments can be put in drop boxes – only checks and money orders.

Community Offices - Drive-thru - Drop box
Downtown (245 South Main) - NO - YES
South (2935 Lamar Avenue) - YES - NO
Millington (5131 Navy Road) - YES - YES
North (2424 Summer Avenue) - NO - YES
Whitehaven (1111 East Shelby Drive) - YES - NO

Customers may continue to mail in payments, pay by phone, pay through My Account, sign up for autodraft and utilize the 90+ authorized pay agents across the city. For a full listing of payment options, visit

As always, customers should call us at 544-6549 if they need assistance. Customers may also request payment arrangements in My Account and through our webchat. 

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