Memphis Light, Gas and Water updated its online outage map and added a transfer service request to My Account. Both will go live on Friday, December 19, after a brief downtime on Thursday, December 18, from 8 p.m. to 11 p.m.

OUTAGE MAP

MLGW’s new Outage Map makes it easier to view and track outages, both on mlgw.com and within MLGW’s app. The map provides general information about the outage levels across Shelby County. All information displayed is based on reported and known outages. For information about your specific outage, or if you have an outage and the section of the map you are in doesn't show any outages, call MLGW's Electric Outage Hotline, (901) 544-6500.

To view the map on MLGW’s website, you can go directly to: mlgw.com/OutageMap.

MLGW Vice President of Corporate Communications, Ursula Madden, says, “MLGW’s Outage Map is the go-to portal to track your outages online or in MLGW’s app, which is an essential resource during major storms. We listened to our customers and redesigned the map to make it easier to read and quicker to get the information at your fingertips.” 

TRANSFER SERVICE REQUESTS

Customers can now transfer service within the My Account app. There will be fewer fields to fill out, automatic eligibility checks, real-time messaging, service order details and faster processing times.

My Account also allows customers to stop service. To start service, customers can visit mlgw.com/residential/requestservice.  

Memphis Light, Gas and Water is the largest three-service public power utility in the nation, serving the residents of Memphis and Shelby County, Tennessee since 1939. MLGW consistently provides customers with rates that are amongst the lowest in the nation and stewards a water supply from artesian wells that is minimally treated. Actively engaged in promoting the prosperity of Memphis and Shelby County, MLGW supports the seven local chambers in its service area and makes doing business with local, minority- and women-owned business a priority. Deeply rooted in the community, its employees generously donate time and money in support of bettering the Greater Memphis area.