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MLGW News Release
Call center hours extended
March 2, 2021
Due to increased call volume, beginning tonight, Memphis Light, Gas and Water is temporarily extending the hours of its Customer Care Center. The Center will be open from 8 a.m. to 8 p.m., Monday through Friday from now until March 12.

MLGW resumes disconnections for non-payment on Monday, March 8 and is offering an Extended Payment Plan to all customers until March 31.

These plans require 25% of the total indebtedness up front, and then the remaining balance is set up on a payment plan for up to 12 months. Call (901) 544-6549 to sign up. Customers previously approved for the Extended Payment Plan are not eligible to reapply.

Also, the On Track program can assist low income customers with budgeting education, social services, and payment plans for up to 36 months. Call (901) 528-4820, email or visit

Find a list of available MLGW programs here: 

Additionally, Shelby County Community Services Agency’s Low Income Home Energy Assistance Program (LIHEAP) has funds available for utility assistance. Call (901) 222-4200 or visit

A full list of community resources can be found here:

MLGW is the largest three-service public power utility in the nation, serving more than 429,000 customers in Memphis and Shelby County.

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