With the strong possibility of ice and sleet accumulation in the Memphis and Shelby County area starting early Friday morning, MLGW is taking precautions to ensure that utility services will remain as reliable as possible. In the event of outages, crews are on hand to respond as quickly and safely as possible.
MLGW is continually staying in contact with the National Weather Service and closely monitoring the weather situation. As of now, a Winter Storm Watch is in effect from late Thursday night through Friday evening.
"MLGW employees have been monitoring this situation and we have all of our resources in place. If indeed a significant storm blankets our city, we are ready to respond," said MLGW President and CEO Jerry Collins Jr.
Please do not assume that MLGW knows your power is out. Customers are reminded to call 544-6500 to report an electric outage. The automated outage reporting system will receive the report and let customers know of a possible restoration time, if one is available.
Also, customers are encouraged to download MLGW’s App which is available in the Google Play and Apple iTunes market. MLGW’s App allows customers access to MLGW’s outage map and outage updates.
Customers are reminded to call the following numbers:
• To Report an Outage: 544-6500
• To Report an Emergency (such as downed lines or gas leaks): 528-4465
• All Other Inquiries: 544-MLGW (6549)