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Jim West is Vice President and Chief Customer Officer at Memphis Light Gas and Water. West is responsible for creating and sustaining superior customer service experiences, managing community offices, promoting energy efficiency programs, overseeing metering & billing operations, handling key accounts, and supporting customer advocacy.  

West brings extensive utilities knowledge and leadership experience to his current role at MLGW. For more than 20 years, West worked at Tennessee Valley Authority holding a number of senior positions where he led customer service efforts, research & technology development and human resources support. Prior to joining Memphis Light, Gas and Water in 2018, West was the Assistant General Manager of Customer and Energy Services at Snohomish County Public Utility District in Everett, Washington for nine years. West also served as Director of Product Management at Current Group, LLC, a smart grid solutions provider based in Washington, D.C. 

West is a graduate of the University of Tennessee where he received his MBA and a bachelor’s degree in Economics. 

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