Abou... / Seni... / Chief Customer Officer

Jim West joined MLGW in 2018 as the Chief Customer Officer where he is responsible for the Customer Care Center, Community Offices, energy efficiency services, customer metering/billing, field operations, customer advocacy, business and key accounts and market analysis.

West was most recently the Assistant General Manager of Customer and Energy Services at Snohomish County Public Utility District in Everett, Washington where he spent nine years.

Prior to joining Snohomish County PUD, West was Director of Product Management at CURRENT Group, LLC, a smart grid solutions provider based in Washington, D.C. Previously, he spent 29 years at the Tennessee Valley Authority, serving in a variety of roles relating to multiple aspects of energy efficiency and renewable energy. He also held management positions in human resources and in research and development, where he managed the Tennessee Valley Authority’s technology planning process.

West received an MBA and a B.S. in Economics from the University of Tennessee.