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Residential
Residential : YOUR MLGW BILL : PAYING YOUR BILL

MLGW offers many payment channels and options to make paying your utility bill fast, easy and convenient. View a summary of these options in our Payment Option Comparison table or click a link below for more details:

  • Pay Electronically
  • Pay by Mail
  • Pay by Phone
  • Pay with Automatic Deduction

    **Important: If you have received a cut-off notice and want to avoid service interruption, please read our payment recommendation.


    PAY ELECTRONICALLY:

    Electronic Payments through eBilling
    Customers who enroll in MLGW's electronic billing service, eBilling, have the added option of making electronic payments from a checking or savings account at no added fee. Individual and recurring payments can be made. Consolidated payments for multiple accounts can also be handled. Payments scheduled on a business day before 3:00pm Central are posted after 3:00pm Central. Payments scheduled after 3:00pm Central are posted after 3:00pm Central the following business day. MLGW absorbs the transaction costs for participants’ payments, in exchange for bill production and postage savings from paperless billing. You can opt for eBilling during your initial My Account registration, or update your existing profile by logging in and clicking the My User Profile link.

    Electronic Banking and MyCheckfree.com
    Customers who make payments through their financial institution’s electronic banking system or MyCheckfree.com can add MLGW to their list of billers and execute electronic payments through those channels. Payments will post based on customer instructions and the bank’s or Checkfree’s payment schedule. When you pay your MLGW bill through MyCheckfree.com, you automatically are enrolled in MLGW’s paperless eBilling service, so it is important to also register for My Account to access your utility bills.

    Online “One-Time Payment”
    Make a single electronic payment with MLGW’s “one-time payment” service, using Discover Card, ATM Debit Card (showing the Star, Pulse or NYCE logos) or Electronic Check. You must enter your MLGW account number and banking information each time, as this is a non-enrolled service that does not store your information. Payments submitted through this channel are noted on your account within 30 minutes, making it one of the quickest ways to make last-minute payments. MLGW's bill processor, Kubra, charges the following transaction fees: $0.85 for electronic check or ATM/debit card and $3.00 for Discover Card payments. MLGW receives no revenue from this transaction fee. There is a $1,000 limit per utility payment. To ensure online payment transaction fees remain as low as possible, MLGW does not accept Visa or MasterCard payments—but we are exploring new options to add these payment types in the near future.
    - Pay Online


    PAY BY MAIL:

    When paying by mail, be sure to allow a few days for your payment to arrive by its due date. Write your MLGW account number on your check and enclose the bottom portion of your bill to ensure your payment is properly credited to your account. For security, never send cash.

    Memphis Light, Gas and Water - Accounts Payable
    P.O. Box 388
    Memphis, TN 38145


    PAY IN PERSON:

    You also can pay your bill by visiting any MLGW Community Office, at 24-hour Express Payment Stations, Authorized Paying Agents or Third-Party Paying Agents. Bring the bottom portion of your bill for faster service and, if paying by check, include your account number.

    E-Wiz Kiosks at Exxon On The Run
    MLGW customers can now make self-serve automated bill payments, 24-hours-a-day, through the E-Wiz Kiosk Network located in participating Exxons. Transactions may be securely completed in English or Spanish, and all payments will be posted to the customer's account within 30 minutes. To make a payment, the customer needs either their MLGW account number or the phone number associated with the account, plus the last four digits of their social security number. At this time, the touchscreen kiosks will accept cash payments only and no change is given. Info Touch Technologies will collect from customers a $2 processing fee for each transaction; MLGW does not receive any revenue from this fee.
    - List of Participating Exxon Locations

    MLGW Offices & Hours
    You can pay your bill at any one of the five MLGW Community Offices. The offices are open Monday through Friday, excluding holidays, to serve you. If paying by check or money order, be sure to write your account number to ensure proper posting to your account. In addition to paying your bill, you can also receive credit counseling, have service turned on or off, make bill inquiries, and more.
    - Complete list of MLGW offices and hours

    24-Hour Express Pay Stations at MLGW Community Offices
    Express Pay Stations can be utilized 24 hours a day, enabling you to pay by cash, check or money order. Remember to bring the lower portion of your utility bill, which must be read by the machine in order to process your payment. Payments made during business hours are posted immediately; payments after hours are posted the next business day. There is no added fee for this service. MLGW's Express Pay Stations are located at four MLGW Community Offices:
  • 245 South Main Street
  • 2935 Lamar Avenue
  • 1111 East Shelby Drive
  • 2424 Summer Avenue

    Authorized MLGW Paying Agents
    Choose from more than 40 MLGW-authorized American Payment Systems agent locations throughout Shelby County. Payments are posted within 30 minutes, making it a fast solution for last-minute payments. There is no charge for this service. When using a paying agent, you must: have both portions of your utility bill, pay by cash or check, and pay on or before the due date.
    - List of authorized paying agents

    Unauthorized Third-Party Paying Agents
    Unauthorized Third-Party Pay Agents may be able to process a payment to MLGW on your behalf, although customers should know that these agents have no contractual requirement to operate under rules approved by the MLGW Board. MLGW provides no assurance as to the timeliness or accuracy of payments made through these agents. MLGW reserves the right to refuse payments from Unauthorized Pay Agents if sufficient account identification is not included with the payment. Payments may take 3-5 business days or longer to post to a customer’s MLGW account. Any fees assessed by Unauthorized Pay Agents are the responsibility of the customer. Any online or walk-in remittance processor not specifically identified on this website, including banks and financial institutions, should be considered an Unauthorized Pay Agent. If you pay through an Unauthorized Pay Agent, keep your receipt or payment confirmation number until your payment has posted to your MLGW account.


    PAY BY PHONE:

    You can pay your MLGW by phone by calling 1-888-589-4868. Payments are accepted by electronic check, ATM/debit card (showing the Star, Pulse or NYCE logos) and Discover card. There is a $1,000 limit per utility payment. Payments submitted through this channel are noted on your account within 30 minutes during business hours, making it one of the quickest ways to make last-minute payments.

    Convenience fees will be charged by MLGW's payment processor, Kubra, at a rate of $0.85 (electronic check or ATM/debit card) and $3.00 (Discover card). If you choose to opt out of the automated system (IVR) and talk to a Customer Service Representative, Kubra will charge you an agent assistance fee of $1.50 in addition to the standard convenience fee.

    To ensure payment transaction fees remain as low as possible, MLGW does not accept Visa or MasterCard payments—but we are exploring new options to add these payment types in the near future.


    PAY WITH AUTOMATIC DEDUCTION (AutoPay):

    With the MLGW AutoPay program, your utility bill is deducted from your bank account each month. You still receive a statement so you can keep track of your usage, but your checking account is automatically deducted on the net due date shown on your bill. With AutoPay, you eliminate the inconvenience of writing checks and postage, plus you are assured your bill will be paid on time each month.

    Go one step further and enroll in eBilling, to receive bills electronically. You can either keep your AutoPay arrangement or establish single or recurring payments through My Account. (If you choose to establish online payments through My Account, be sure to cancel your AutoPay arrangement to avoid double payments.)
    - Autopay

    *How to avoid service interruption when you receive a cut-off notice:

    Customers who are late making payments and receive a cut-off notice must act immediately to avoid service interruption.

  • Pay at the Teller Windows at any MLGW Community Office (Bring your cut-off notice)
  • Pay at the 24-Hour Express Pay Stations at four participating MLGW Community Offices (Bring your bill for scanning into the machine)
  • Pay at the E-Wiz kiosk at a participating Exxon On The Run or Dollar General stores (Cash only, bring your cut-off notice to enter the 16-digit MLGW account number, a $2.00 convenience fee applies)
  • Pay through our Online One-Time Payment web service (convenience fee applies)

    Payments through these locations are posted to your MLGW account within 30 minutes. Using these channels does not guarantee cancellation of a scheduled same-day service cut-off but, once verified, will provide payment confirmation to get your service restored. All other payment methods are subject to delays, so consider your payment due date before selecting a payment method.


    Assistance:
    If you are having trouble paying your bill, MLGW offers many Payment and Assistance Programs.



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