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About MLGW : OUTAGE MAP
Welcome to MLGW's Electric Outage Summary map. The map shows general information about the outage level across Shelby County. Detailed information about specific addresses is not available. All information displayed on this site is based on reported and known outages. For information about your specific outage, or if you have an outage and the section of the map you are in doesn’t show any outages, call MLGW’s Electric Outage Hotline, 544-6500.
Click here to view MLGW's new LIVE Outage Map.
Important Note: Customers using Internet Explorer 8 may not be able to access the outage map due to compatibility issues between IE 8 and Google Maps.
Be Prepared for Outages:
Customers need to keep their telephone number(s) updated with MLGW so we can provide them with better service.
Updated information will:
1) Allow MLGW to contact customers with our automated outage notification dialer.
2) Allow customers to report an electrical outage by telephone using the telephone number associated with their account.
3) Allow customers to obtain electrical restoration status by telephone using the telephone number associated with their account.
To update your phone number information, you can do one of the following:
Update your phone number in My Account
Send an e-mail to mlgwcustomercare@mlgw.org (residential customers) or crc@mlgw.org (commercial customers).
Residential customers can call 544-MLGW (6549), Tuesday - Thursday 5:30 p.m. -7 p.m.: English: 1-2-3-3 Spanish: 3-2-3-3 (listen to bill inquiry).
Commercial customers can call 544-MLGW (6549), Tuesday - Thursday 10 a.m. -12 p.m.: English: 1-2-4-1 Spanish: 3-2-4-1 (listen to bill inquiry).
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© 2010 Memphis Light, Gas and Water Division. All Rights Reserved.
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