MLGW

2012-01-27: Temporary Road Closure

Memphis Light, Gas and Water Division crews will be working at Hernando and Whitmore Roads to repair a water main, beginning on Monday, Jan. 30. This work will require the closure of Hernando Road from Alcy Road to Norris Road and is expected to take appr... (read more)

2012-01-04: Here's How: Winter Conservation

At MLGW, our purchasing strategy helps to secure reliable delivery of natural gas at the best rates possible. However, you can also play a role in the amount you'll pay for your winter heating needs. The two most significant factors in your heating bill a... (read more)

2011-12-31: MLGW Workers Find Body at Substation Friday Night

(December 31, 2011) - The body of a 53-year-old man was found last night at about 9 p.m. at MLGW's electric substation at 1630 Menager. The man apparently came in contact with electrified equipment. The victim was not an MLGW employee and was not authoriz... (read more)

2011-12-14: MLGW, Neighborhood Christian Center Team To Donate Space Heaters, Blankets: 150 Space Heaters, 150 Electric Blankets Available to Qualified Applicants

(December 14, 2011) - Just in time for Christmas, MLGW is teaming up with the Neighborhood Christian Center to assist qualified low-income seniors and disabled residents of Shelby County through the Power of Warmth Program.

The Neighborhood Ch... (read more)

2011-12-13: MLGW's Holiday Bill Break to Begin This Week: No Residential Cutoffs for Unpaid Balances of $399.99 or Less from Dec. 15-Jan 15.

(December 12, 2011) — To aid customers during the coldest period of the year, MLGW's new Holiday Bill Break will begin on Dec. 15.

The Holiday Bill Break ensures that no residential customers are cut off from December 15 to January 14 if they... (read more)

2011-11-28: Memphis Energized: November/December 2011 Edition

Memphis Energized is a half-hour television program that features important news from Memphis Light, Gas and Water. Each edition of Memphis Energized features energy-saving information, vital safety tips, utility industry news and information on customer ... (read more)

2011-11-16: MLGW Offers New Holiday Bill Break: No Residential Cutoffs for Unpaid Balances of $399 or Less from Dec. 15 to Jan 15.

(November 16, 2011) — To aid customers during the coldest period of the year, Memphis Light, Gas and Water Division is offering a new program called the Holiday Bill Break.

The Holiday Bill Break ensures that no residential customers are cut ... (read more)

2011-11-15: MLGW to Co-Host Community Outreach Forum for Green Power Switch

(November 15, 2011) - Memphis Light, Gas and Water (MLGW) is co-hosting a free community outreach forum Friday, November 18, 2011 at the MLGW auditorium from 8:30 to 3:00. The Tennessee Renewable Energy Economic Development Council (TREEDC) is the other ... (read more)

2011-11-11: November 15 Application Deadline for Winter Moratorium for Seniors

(November 11, 2011) - The deadline is approaching for customers to apply for MLGW's Winter Moratorium for Seniors.

As winter approaches, MLGW wants to ensure uninterrupted service to its senior (60+) and disabled customers. The Winter Moratori... (read more)

2011-11-02: MLGW Hosts Business Seminar for Service Organizations

(November 2, 2011) — Memphis Light, Gas and Water will present its annual Business of Service Conference, on Friday, Nov. 11 from 9 a.m. to 2:30 p.m. at MLGW’s Joyce M. Blackmon Training and Development Center at 4949 Raleigh-LaGrange Road.

... (read more)

2011-11-01: Winter Moratorium

(November 1, 2011) - As winter approaches, MLGW wants to ensure uninterrupted service to its senior (60+) and disabled customers. The Winter Moratorium program has been in place for over two decades and prevents cutoffs for registered customers during the... (read more)

2011-10-06: Live Streaming

(October 6, 2011) - Memphis Light, Gas and Water now provides LIVE streaming of the 3:00 p.m. Board of Commissioners' meetings, which are held the first and third Thursdays of each month. Meeting schedules and agendas of are posted on the home page of MLG... (read more)

2011-10-06: Paying by Check at Non-MLGW Locations

(October 6, 2011) - MLGW uses third-party payment vendors in order to receive payments at non-MLGW locations. Some of these locations have traditionally accepted payment by check with no extra fee, while others are cash only and require a $2 payment (this... (read more)

2011-10-05: MLGW Expands Call Center Hours for Weekdays, Saturdays

(October 5, 2011) – To better meet customer call volume, MLGW has expanded its weekday hours of operation from 7 a.m. to 9 p.m. Service advisors in MLGW’s Customer Care Center will also be available to take calls from 8 a.m. until 4 p.m. on Saturday, ... (read more)

2011-10-03: MLGW Updates Online Bid Notification Service

(October 3, 2011) - Memphis Light, Gas and Water's Online Bid Notification Service is designed to automatically notify registered users of competitive bids for materials, equipment, supplies and contracted services. Once registered, you will be notified v... (read more)

2011-09-26: Memphis Energized: September/October 2011 Edition

2011-09-16: Dana Jeanes Selected as Vice President, CFO and Secretary-Treasurer

Dana Jeanes Selected as Vice President, CFO and Secretary-Treasurer At its Thursday, September 15 meeting, the MLGW Board of Commissioners approved the selection of MLGW Controller Dana J. Jeanes as the new MLGW Vice President, Chief Financial Officer ... (read more)

2011-09-16: MLGW Offers Relaxed Deferred Payment Plan Through September 30

MLGW Offers Relaxed Deferred Payment Plan Through September 30 With cooler temperatures arriving, Memphis Light, Gas and Water Division is relaxing requirements on Deferred Payment Plans to offer customers additional help with their utility bills. The ... (read more)

2011-09-06: MLGW Gas Leak Surveyors: What you need to know

MLGW has received a number of inquiries from customers who have seen our gas leak surveyors working in their respective neighborhoods. Here’s what you need to know about MLGW employees in the field:

Gas Leak Surveyors are contracted thr... (read more)

2011-09-05: Call for your Pilot Safety Inspection

MLGW's Pilot Safety Inspection program begins September 6 and will run through February 29, 2012. If you're one of our many customers who take advantage of this program, you can schedule an appointment now.

Appointments scheduled between Sept... (read more)

2011-08-31: Energy Myths

Some of our energy experts answer some common questions...

If I turn my heat or air off or down while I'm gone, does it use more energy to heat it up or cool it down when I get home than it would if I left it running the whole day? read more)

2011-08-29: Memphis Light, Gas and Water Assists Eastern United States in Hurricane Restoration Efforts

(August 29, 2011) - Memphis Light, Gas and Water is providing mutual aid assistance to Public Service Electric and Gas located in Secaucus, NJ. Four MLGW crews are being sent to assist with the hurricane restoration.

PSEG's latest hurricane up... (read more)

2011-08-15: MLGW Resumes Normal Cutoff Operations, Expands Hours

With lower temperatures expected to continue this week, MLGW will return to normal business operations as it relates to cut-offs on Monday, August 15.

The forecasted lower temperatures mean that MLGW's heat-related moratorium, which suspends c... (read more)

2011-08-08: MLGW Launches Web Chat Feature

MLGW has launched a Web Chat feature for residential customers on its website at www.mlgw.com. Web Chat, the latest interactive customer service option, is accessible via MLGW's homepage, starting today.

MLGW ... (read more)

2011-07-21: Memphis Energized: July/August 2011 Edition

2011-07-18: Recent Local Scam Involves Utility Assistance

Memphis, Tennessee (July 18, 2011) - MIFA officials recently learned of a scam involving a woman claiming to be a MIFA employee. Recently, she falsely told an MLGW customer in the Raleigh area that she was eligible for utility assistance.

Th... (read more)

2011-07-14: MLGW Announces Weather-Related Reconnection Program for Residential Customers

(July 14, 2011) – For the second consecutive year, Memphis Light, Gas and Water will offer a hot weather-related reconnection program for residential customers who are currently without electric, gas and/or water services due to non-payment or failure t... (read more)

2011-07-12: MLGW Honored With National Award for Reliable Electric Operations: Awarded for the third time in six years

(July 12, 2011) — For the third time in six years, Memphis Light, Gas and Water has earned the American Public Power Association's (APPA) Reliable Public Power Provider (RP3 ®) recognition for providing consumers with the highest degree of reliable and... (read more)

2011-07-06: Natural Gas Refund FAQ

(July 6, 2011) — A recent adjustment to MLGW's Purchased Gas Adjustment (PGA) will result in credits that will be reflected on the August bills of MLGW's natural gas customers. The average credit will be about $38 per residential customer and will be re... (read more)

2011-07-05: MAYOR WHARTON, MLGW, ECOTALITY TO PROVIDE EV PROJECT UPDATE: Peabody Hotel is the Site of the Area's First Public Electric Vehicle Charging Station

MEMPHIS, TN – Mayor A C Wharton, Jr., Memphis Light Gas & Water, and ECOtality, a leader in clean transportation and storage technologies, will provide an update on the status of The EV Project in Memphis at a media availability Wednesday, July 6, at 1:... (read more)

2011-06-29: Summer Energy-Saving Tips

Living comfortably during a Memphis summer can be challenging, but it does not have to be costly. What are some of the easiest ways to stay cool and save?

Have a professional, reputable contractor clean and inspect your air conditioner. ... (read more)

2011-06-24: Utility Peers Rank MLGW as Social Media Leader

(June 24, 2011) - Utility professionals across the nation ranked Memphis Light, Gas and Water as one of the top social media leaders in the industry, according to a survey conducted by E Source, an independent research, advisory, and information service f... (read more)

2011-06-22: MLGW, Neighborhood Christian Center Again Teaming to Donate Air-Conditioners

(June 22, 2011) - With temperatures hovering in the triple digit range, Memphis Light, Gas and Water and the Neighborhood Christian Center are continuing to offer window unit air conditioners to qualifying seniors and disabled residents through MLGW's "Pl... (read more)

2011-06-15: MLGW Begins Final Stages of Restoration

(June 15, 2011)- MLGW crews this morning are beginning the final stages of restoration following this week’s storms and high winds. Since Monday afternoon’s storm, MLGW has restored power to about 48,100 of the 50,000 customers affected. MLGW crews ha... (read more)

2011-06-14: MLGW Restoration Update: 8:30 a.m. June 14

(June 14, 2011) - As of 8:30 a.m., MLGW crews have restored power to about 36,000 of about 50,000 customers affected by yesterday’s storm that brought damaging winds in excess of 70 MPH. The high winds caused a great deal of tree, line and pole damage a... (read more)

2011-06-13: MLGW Restoration Update: 7:30 p.m. June 13

(June 13, 2011) - As of 7:30 p.m., MLGW crews have restored power to more than 24,000 of about 50,000 customers affected by today’s afternoon storm. MLGW crews will continue to work 24 hours a day, in 16-hour shifts in order to restore power. In additio... (read more)

2011-06-13: MLGW Begins Restoration Process Following Monday Afternoon Storm

(June 13, 2011) - MLGW workers are responding to the strong storm that hit Shelby County this afternoon. About 40,000 customers are currently without power. Widespread outages have been reported across the county, with high winds causing heavy damage to t... (read more)

2011-06-08: A Message from MLGW President and CEO Jerry Collins Jr.

During the last couple of months, our community has been ravaged by severe weather occurrences. In keeping with our longstanding tradition to provide our customers with reliable utility services, MLGW has worked tirelessly through each of the recent seve... (read more)

2011-06-03: MLGW to Issue Gas Billing Credit in August

(June 3, 2011) — A recent adjustment to MLGW's Purchased Gas Adjustment (PGA) will result in credits that will be reflected on the August bills of MLGW’s natural gas customers. The adjustment is the result of a billing error that was recently discover... (read more)

2011-06-02: MLGW showcases water purity and quality in report

(June 2, 2011) - Memphis Light, Gas and Water recently began mailing its annual Water Quality Report to all of the utility's water customers. The report is the culmination of a year of laboratory tests revealing that Memphis water is well within Environme... (read more)

2011-06-01: MLGW Work to Temporarily Close Lanes on Poplar Avenue between Goodlett and Redbird Lane

(June 1, 2011) - Water main repairs along Poplar Avenue will prompt Memphis Light, Gas and Water crews to temporarily reduce traffic to one eastbound lane and one westbound lane between Goodlett Street and Redbird Lane, beginning June 2. The work is expec... (read more)

2011-05-27: Memphis Energized: May/June 2011 Edition

2011-05-17: MLGW Provides Utility Information for Flood Victims Flooded property may require electrical repairs, Code Enforcement inspection

(May 17, 2011) - With flood waters receding, some MLGW customers affected by the recent flooding may be preparing return to their homes to assess damage. MLGW is sharing information with these customers so that they are aware of the steps they need to tak... (read more)

2011-05-12: Portable Generator Safety Reminder

Never use a generator indoors or in an enclosed area such as a garage. Generators emit toxic carbon monoxide from the engine exhaust.

A generator should only be operated in a well-ventilated and dry area, away from air intakes to the ... (read more)

2011-05-05: MLGW Water Remains Safe: Some Discolored Water Due to Water Main Break, Not Flood

(May 5, 2011) - MLGW's water system remains intact and safe despite the area flooding.

A small number of customers have reported discolored or rusty water today in the Uptown, Downtown and North Memphis areas, but this is not in relation to th... (read more)

2011-05-03: MLGW Flood Update: 4:30 p.m., May 3, 2011

(May 3, 2011) - Following is a summary of MLGW-related information regarding the current flooding in Shelby County:

Water

The MLGW water supply is safe and no issues are expected due to the flooding.

All of ML... (read more)

2011-05-02: MLGW Water System Safe Despite Area Flooding: Water Pumping Stations Sit Above Flood Areas

(May 2, 2011) - MLGW's water system is not expected to be affected by the current flooding that is taking place across Shelby County. All of MLGW's water pumping stations are located above areas that are flooding or expected to flood.

While a ... (read more)

2011-05-02: MLGW Provides Shutoff Information for Flood Evacuees

(May 2, 2011) - MLGW is advising customers who are forced to evacuate their homes due to flooding to close the gas valves on natural gas appliances to prevent water infiltration into their fuel lines.

Before evacuating, MLGW asks customers to... (read more)

2011-05-01: How to Shut off Utilities During Emergencies

(May 1, 2011) - Although you can rarely predict an emergency, you can be prepared. Take a minute and think. What essentials would you need if a natural disaster or crisis meant that you were without utilities for several days?

Only you k... (read more)

2011-05-01: Flood Warning

(May 1, 2011) - A flood warning has been issued by the Shelby County Office of Preparedness due to heavy rain causing the Mississippi, rivers and creeks to rise.

When or if MLGW customers are forced to evacuate their homes, they need to close t... (read more)

2011-04-29: MLGW Begins Final Stages of Restoration

(April 29, 2011) - MLGW crews this morning are beginning the final stages of restoration following this week’s storms and high winds. Since Tuesday, MLGW has restored power to about 53,600 of the 55,600 customers affected. Most customers will be restore... (read more)

2011-04-28: MLGW Restoration Update April 28 8:30 am

(April 28, 2011)—MLGW crews have restored power to 48,600 customers since Tuesday's storms and yesterday's high winds caused outages to MLGW customers. After yesterday's developments, the total number of outages since Tuesday now stands at 55,600 and ... (read more)

2011-04-28: MLGW to promote Natural Gas Public Awareness Day April 29

(April 28, 2011) - Memphis Light, Gas and Water will have staff present at several libraries and MLGW Community Offices in Shelby County on Friday, April 29, to talk to customers and distribute information concerning natural gas safety, gas pipeline aware... (read more)

2011-04-27: April 27 MLGW Update: 8 p.m.

High winds this afternoon have caused new issues for MLGW workers and raised the number of outages from about 8,000 to a current total of 25,000 customers.

Many of these outages resulted from damage to trees weakened by this month's... (read more)

2011-04-27: MLGW Restoring Power After Tuesday Night Storm

(April 27, 2011 - 7:30 a.m.) - MLGW employees worked to restore power overnight to customers affected by storms that began Tuesday evening and continued into the morning hours. About 26,000 of 45,000 customers affected have been restored overnight.
... (read more)

2011-04-26: April 26 MLGW Update: 8 p.m.

(April 26, 2011 - 8:00 p.m.) - Tonight's first storm front has brought high winds, lightning and possible tornadoes that have caused about 24,000 outages. MLGW has received reports of downed poles, lines and trees in the aftermath of this storm.
read more)

2011-04-23: MLGW to Complete Storm Restoration Today

(April 23, 2011) - MLGW crews this morning are beginning the final stages of restoration following Tuesday night's storm. Since Tuesday, MLGW has restored power to about 63,150 of 64,000 customers affected by the April 19 storm, with remaining customers t... (read more)

2011-04-22: MLGW Restoration Update: 8:30 a.m. April 22

(April 22, 2011) - As of 8:30 a.m., MLGW crews have restored power to more than 57,000 of the 64,000 customers affected by Tuesday's storm. With the pace of restoration moving at a very productive rate, MLGW now projects full restoration by Saturday eveni... (read more)

2011-04-21: MLGW Restoration Update: 9 a.m. April 21

(April 21, 2011 - 9:00 a.m.) - As of 8:30 a.m., MLGW crews have restored power to more than 43,000 of the 64,000 customers affected by Tuesday's storm. MLGW crews made good progress overnight, despite a new round of inclement weather that brought lightnin... (read more)

2011-04-20: MLGW Crews Continue Restoration Wednesday Afternoon

(April 20, 2011 - 4:30 p.m.) - MLGW crews have restored power to more than 36,000 of the 64,000 customers affected by the storm that hit Shelby County shortly before 11 p.m. last night. MLGW crews will continue to work 24 hours a day, in 16-hour shifts in... (read more)

2011-04-20: MLGW iPhone App now available on iTunes App Store

(April 20, 2011) - MLGW has created a new iPhone application that allows MLGW customers to access a variety of utility related information, including outage status and a new mobile-friendly outage map. The app is available for free download in the Apple i... (read more)

2011-04-20: MLGW Crews Working to Restore Power: Full restoration expected by end of day Sunday

(April 20, 2011 - 8:30 a.m.) - MLGW crews continue to work this morning to restore power to customers affected by last night's storm. Power has been restored to about 20,000 of the 64,000 customers affected since the storm hit at about 10:45 p.m. last eve... (read more)

2011-04-20: MLGW Begins Restoration Following Tuesday Night Storm

(April 20, 2011 - 1:30 a.m.) - MLGW workers are responding to the strong storm that hit Shelby County and other parts of the Mid-South earlier this evening. About 54,000 customers are currently without power. Outages have been reported across the county, ... (read more)

2011-04-18: MLGW, Neighborhood Christian Center Team To Help Seniors "Play It Cool": 230 Window AC Units Donated to Low-Income Seniors

(April 18, 2011) - Seniors facing the unrelenting heat of summer can expect a little relief thanks to Memphis Light, Gas and Water's "Play It Cool" Program. As part of MLGW's community outreach efforts, 230 window air conditioning units will be available ... (read more)

2011-04-13: MLGW Strengthens System Against Potential Earthquake Damage: New Video Series Highlights Preparation Efforts

(April 13, 2011) - The devastation brought on by the massive earthquake in Japan has increased both awareness and concern of earthquake preparedness across the globe. The subject is especially relevant to Shelby County residents, given the region's proxim... (read more)

2011-04-12: EnergySmart Workshops 2011

Get EnergySmart at your library... "EnergySmart Workshops" is a series of two-hour workshops that will show you how to conserve energy and save money! All participants that attend the workshops will receive a free kit valued at $50! Call branch locations ... (read more)

2011-04-08: MLGW to Complete Storm Restoration Today

(April 8, 2011) - MLGW crews this morning are beginning the final stages of restoration following Monday's storm. Since Monday, MLGW has restored power to 70,000 of 71,000 customers, with remaining customers to be restored today. In terms of damage to MLG... (read more)

2011-04-06: MLGW Restoration Update: 8:30 a.m. Wednesday

(April 6, 2011) - Hundreds of MLGW employees continue to work diligently to restore power to customers without power following Monday's storm. As of 8:30 a.m., about 12,000 customers remain without power. MLGW still estimates that it will be Friday before... (read more)

2011-04-05: MLGW Restoration Update: 5 p.m. Tuesday

(April 5, 2011) - MLGW crews continued their around-the-clock efforts to restore power Tuesday. Bolstered by 17 out-of-town crews, workers cleared debris, trimmed trees and repaired lines, poles and other electric equipment damaged by Monday’s storm. Ab... (read more)

2011-04-05: Road closing information

From Wednesday, April 6 through Friday, April 8, MLGW construction will result in the closing of Lynnfield Rd. between Park and Quince to through traffic from 7:30 a.m. until 3:30 p.m. each day. This construction is unrelated to the current outage restora... (read more)

2011-04-05: MLGW Begins Day Two of Restoration Efforts: Full restoration still expected by end of day Friday

(April 5, 2011 - 8:30 a.m. update) - MLGW crews are now in their second day of around-the-clock work to restore power to customers affected by yesterday's storm. Power has been restored to more than 50,000 customers, and 20,000 customers remain without po... (read more)

2011-04-04: MLGW crews continue to work this evening to restore power to customers affected by today's storm

As of Monday night at 8:30 p.m.

Currently, there are about 34,500 customers without power.

MLGW has restored power to more than 36,500 customers.

A total of 71,000 customers experienced outages as a result of ... (read more)

2011-04-04: MLGW Continues Restoration Efforts: Full restoration expected by end of day Friday

(April 4, 2011 - 5pm update) - MLGW crews are already making progress in restoring power to customers affected by today's storm. Power has been restored to about 18,000 customers thus far, bringing the current total to 50,000 customers remaining without p... (read more)

2011-04-04: MLGW Begins Restoration Process, Stresses Customer Safety

(April 4, 2011) - MLGW crews have begun the restoration process after storms this morning and afternoon knocked out power to more than 63,500 customers.

MLGW has received numerous reports of downed trees and power lines across Shelby County as ... (read more)

2011-03-28: MLGW Announces 5th Annual MLGW Goes to School Program for Local Students

(March 28, 2011) - About 32 MLGW employees are visiting Memphis City School locations this week during its 5th annual "MLGW Goes to School" program.

MLGW Goes to School is a program developed to encourage Memphis City Schools' students to expl... (read more)

2011-03-16: MLGW President Receives U of M Engineering Award

(March 16, 2011) - MLGW President and CEO Jerry R. Collins Jr. was recently honored with the Herff Honor Award for Distinguished Service in Engineering by the University of Memphis Herff College of Engineering.

Collins, a U of M engineering alu... (read more)

2011-03-10: MLGW Water Rates Among Nation's Lowest: Memphis ranks second lowest in study of Top 50 largest cities

(March 10, 2011) - In a recent investigative report, CNN noted a study by Black & Veatch that showed Memphis water rates as the second lowest among the nation's 50 largest cities.

In the study, Black & Veatch, a global consulting company, studi... (read more)

2011-03-02: MLGW to Honor Zach Randolph at March 3 Board Meeting

MLGW will present Memphis Grizzlies All-Star forward Zach Randolph with a "Community Hero" award during the President's Briefing at 1:30 p.m. Thursday, March 3.

Randolph is being honored for his outstanding work in assisting local families with... (read more)

2011-03-02: MLGW Restores Power Downtown

(March 2, 2011) - The area served by Substation 4 in the northern part of downtown has been restored following a power outage that was first reported last evening at about 6 p.m. Customers were restored around midnight after MLGW was able to reroute power... (read more)

2011-02-25: February 25 Restoration Update

(February 25, 2011) - MLGW crews continue to restore power this morning to customers affected by last night's storm front that caused damage across the Mid-South. Straight line winds accompanying the storm caused significant damage in Shelby County, pa... (read more)

2011-02-17: TVA to Base Pricing Structure on Seasonal Periods: Will Not Affect Overall Customer Bills

(Feb. 17, 2011) - TVA will change its retail base rate structure to reflect seasonal usage, starting with the April 2011 billing period. For MLGW residential customers, the change will have a minimal impact on overall customer bills.

The chang... (read more)

2011-02-17: MLGW Grows In J.D. Power Satisfaction Survey: Ranks among top five most improved utilities

(February 17, 2011) - For the third consecutive year, Memphis Light, Gas and Water Division showed improvement in the annual results of the J.D. Power & Associates Electric Utility Business Customer Satisfaction Study. In the 2011 study, MLGW's score impr... (read more)

2011-02-09: MLGW honored as 2010 Lifesaver of the Year

(February 9, 2011) - MLGW was recently honored by Lifeblood as its 2010 Lifesaver of the Year, which is presented to the organization that collects the most blood among all groups in the Memphis area. MLGW employees donated 763 units of blood in 2010, mak... (read more)

2011-01-28: Customer Care Center Hours

Due to scheduled maintenance at MLGW's Customer Care Center, the utility's call center will not be staffed with additional service advisors on Saturday, Jan. 29.

MLGW will resume its temporary Saturday call center coverage from Feb. 5 until Ma... (read more)

2011-01-20: MLGW Expands Customer Care Center Hours to Include Saturdays Through March 5

(January 20, 2011) - To help accommodate customers needing assistance after the expiration of MLGW's annual moratorium on cut-offs on Jan. 14, MLGW's Customer Care Center is expanding its hours of operation to include Saturdays from 9 a.m. until 5 p.m. Th... (read more)

2011-01-04: Some MLGW Customers Could Face Cut-offs Due to Implementation of Federal Law

(January 04, 2011) - Some MLGW customers could face cut-offs this week if they have not yet complied with federal Fair and Accurate Credit Transaction Act (FACTA) requirements that states new MLGW customers must provide proof of their identity within a 30... (read more)

2010-12-15: MLGW's Annual Winter Moratorium Takes Effect Today Amidst Lingering Freezing Conditions

(December 15, 2010) - With temperatures expected to remain well below freezing the next several days, MLGW is working to ensure customer safety by activating its Annual Moratorium today. MLGW will suspend residential customer cut-offs for nonpayment Decem... (read more)

2010-12-12: MLGW delays cutoffs in extreme temperatures

As Memphians are experiencing below normal temperatures, MLGW wants to remind customers that if the WIND CHILL is predicted to be at or below 32 degree Fahrenheit during a 24-hour period, Memphis Light, Gas and Water Division does NOT execute cutoffs. <... (read more)

2010-12-09: MLGW Phone Maintenance Scheduled for Late Thursday Evening

Telephone service at the MLGW Customer Care Center (CCC) will be interrupted for two hours starting at 11 p.m. on Thursday, Dec 9.

MLGW numbers 820-7878 and 544-MLGW (6549) will be down during this planned maintenance. The MLGW Interactive Voic... (read more)

2010-12-08: MLGW Work Continues at I-240 and Shady Grove

Memphis Light, Gas and Water Division crews are continuing to work on the relocation of a 12-inch gas main that crosses Interstate 240 at Shady Grove to accommodate future Tennessee Department of Transportation road work. The work, which started on Mond... (read more)

2010-11-19: MLGW Residential Customers Enter the Smart Grid Era: Process of installing smart meters throughout Shelby County has begun

(November 19, 2010) - The MLGW Smart Grid Demonstration is underway this week as MLGW meter technicians have begun installing 1,000 electric smart meters for residential customers who volunteered to be participants in a three-year demonstration project. T... (read more)

2010-10-18: MLGW Hosts Gas Safety Meeting for Public Officials

(October 18, 2010) - Memphis Light, Gas and Water invites local elected and appointed public officials to a meeting to discuss the issue of natural gas safety in the Memphis and Shelby County community. The meeting will be held Tuesday, October 19 at MLGW... (read more)

2010-09-23: GreenUp Memphis

GreenUp Memphis is a new festival celebrating things you can do to make Memphis both more eco-friendly and a more attractive place to live. Live Music, Festival Food, Interesting Exhibits, Prizes & More; it's an event for folks who care about their home t... (read more)

2010-09-21: MLGW's Public Records Policy

MLGW has adjusted its public records policy in order to closer align with the State of Tennessee guidelines. Effective September 15, 2010, MLGW has reduced its fees for copying black and white documents and records from 50 cents per copy to 15 cents per c... (read more)

2010-09-15: Mandatory Meeting for Contractors Seeking To Bid for Block Grant Program: Attendance Required To Submit Bidder Qualifications

(September 15, 2010) - The City of Memphis and Memphis Light, Gas and Water Division are seeking contractors who want to qualify for participation in the Energy Efficiency and Conservation Block Grant program. The program is funded by American Recovery an... (read more)

2010-09-07: Site Selection Names MLGW One of Top 10 Utilities for Economic Development

(September 7, 2010) - Memphis Light, Gas and Water Division has been identified as one of the top 10 performing utilities in the nation for economic development, according to Site Selection magazine. MLGW also made Site Selection's Top 10 list in 2000 and... (read more)

2010-08-19: Pilot Light-Up Inspection Scheduling Underway

(August 19, 2010) - Memphis Light, Gas and Water Division customers can schedule appointments for pilot light-up inspections by calling 820-7878. The service is free to all customers prior to October 5 and after December 31.

By calling 820-787... (read more)

2010-08-17: News Link: Wharton, suburban mayors want to make Memphis leader for electric vehicles from The Commercial Appeal

(August 17, 2010) - Mayor A C Wharton and his suburban peers are advocating Greater Memphis as a proving ground for electric vehicles and charging stations.

They believe the region can win out as one of 15 demonstration communities nationally f... (read more)

2010-08-10: MLGW offers weather-related payment options

(August 10, 2010) - Recognizing that the recent weather-related moratoriums and high energy usage this summer could result in higher bills for MLGW customers, the utility is taking steps to assist customers by expanding bill payment options. From now unti... (read more)

2010-08-03: August 3 Outage Update

(August 3, 2010) - As of 7:30 pm, about 3,900 MLGW customers remain without power following the afternoon thunderstorm that hit areas of south Memphis, including Parkway Village and Hickory Hill. The storm hit around 4:30 pm, primarily knocking out one ci... (read more)

2010-07-23: July 23 Outage Update

(July 23, 2010) - About 3,600 MLGW customers were affected by a substation outage Friday night. The outage occurred at about 6:15 p.m. Customers within the borders of E.H. Crump Blvd., Union Ave., Danny Thomas Blvd., and Riverside Drive were affected. Pow... (read more)

2010-07-08: Water Main Repair To Impact Traffic at Intersection Of Raleigh LaGrange Rd. and Summer Ave.

(July 8, 2010) - Memphis Light, Gas and Water Division crews are repairing a broken 24-inch water main in the westbound lane of Raleigh LaGrange Road, on the east side of Summer Ave. Traffic flow will be impacted for at least two weeks.

The wat... (read more)

2010-06-25: MLGW Announces Weather-Related Reconnection Program For Residential Customers

(June 24, 2010) - Memphis Light, Gas and Water announced today a new weather-related reconnection program for residential customers who are currently without electric, gas and/or water services due to non-payment or failure to complete MLGW's required ide... (read more)

2010-06-15: Weather-Related Moratorium Policy

It is the policy of MLGW to not disconnect any residential accounts for non-payment whenever the following conditions exist:

(a) The forecast wind chill factor will be 32 degrees Fahrenheit or below (freezing) for a period of 24 hou... (read more)

2010-06-15: Accident Claims Life of MLGW Employee Tuesday

MLGW employee Reginald Payne was fatally injured in a routine transmission maintenance accident today. The incident occurred near Ingram Micro and the BFI Landfill in Millington, off of Highway 51.

Payne, 42, a Crew Leader, Lineman in Electric... (read more)

2010-06-09: MLGW issues "streetlight challenge" to customers

(June 9, 2010) - Memphis Light, Gas and Water is issuing a challenge to its customers in an effort to improve nighttime safety. MLGW's Streetlight Challenge gives the utility one week to fix common streetlight outages or the utility will name the streetli... (read more)

2010-06-01: Ongoing MLGW construction work will temporarily close lanes at intersection on Poplar Avenue

(June 1, 2010) - Ongoing Memphis Light, Gas and Water construction work will affect two intersections at Poplar Avenue and Ridgeway roads on Wednesday, June 2.

Crews will close a northbound turn lane on Ridgeway to Poplar as well as th... (read more)

2010-05-17: MLGW showcases water purity in report released on heels of National Drinking Water Week

(May 17, 2010) - Memphis Light, Gas and Water has begun mailing its annual Water Quality Report to residential water customers this week following National Drinking Water Week that occurred May 2-8. The report culminates a year of laboratory tests reveali... (read more)

2010-05-10: FitchRatings upgrades MLGW bond rating for second time this year: Utility now has AAA rating in both electric and water

(May 10, 2010) - FitchRatings has upgraded MLGW's electric bond rating for the second time in six months, giving it the highest possible AAA rating. The electric bond rating joins the water bond rating which also sits with an AAA rank.

Th... (read more)

2010-05-06: Smart Grid Demo Applications Available: Residential customers asked to apply before May 14 deadline.

(May 6, 2010) - Memphis Light, Gas and Water Division is seeking residential customers to volunteer for the three-year Smart Grid Demonstration, which will bring advanced electric meters, communications and more detailed energy information to 1,000 househ... (read more)

2010-05-06: MLGW construction work will temporarily close lanes at two intersections on Poplar Avenue

(May 6, 2010) - Memphis Light, Gas and Water crews will begin construction work that affects two intersections along Poplar Avenue at Yates and at Ridgeway roads early Saturday morning, May 8.

Crews will close an eastbound lane approaching the ... (read more)

2010-05-03: Code Enforcement inspections needed for some MLGW Millington customers

(May 3, 2010) - The flooding experienced by approximately 700 MLGW customers in Millington has created damages that require successful inspection by Millington Code Inspection before power can safely be restored. Customers within the boundaries of Big Cre... (read more)

2010-04-30: MLGW bills rank second lowest in new survey

(April 26, 2010) - A new survey of 50 U.S. cities shows that Memphis Light, Gas and Water customers pay the second lowest combined rates for electricity, natural gas, water and wastewater. The survey is based on average usage and on rates effective Januar... (read more)

2010-04-27: New MLGW bill payment system offers free transactions and adds Visa and MasterCard

(April 26, 2010) - On May 1, MLGW will introduce a new My Account electronic bill payment service that will give residential customers additional payment options. In addition, there will be no more transaction fees to the customer for these types of payme... (read more)

2010-04-23: MLGW prepares for possible severe weather

(April 23, 2010) - Preparations are underway to ensure reliability of MLGW's electrical system as the Mid-South braces for possible severe weather this weekend. MLGW officials are monitoring the storm's movements and progress, and the utility will be read... (read more)

2010-04-16: MLGW construction work will close lanes of Poplar Avenue near Yates for three weeks

(April 16, 2010) - Memphis Light, Gas and Water crews are preparing to make upgrades to underground services in the area along Poplar Avenue near Yates Road. As a result, the far right lanes both eastbound and westbound will be closed intermittently. The ... (read more)

2010-03-18: MLGW customers give the utility an "A" when it comes to satisfaction and reliability

(February 18, 2010) - A newly released MLGW customer service survey, conducted by an independent third party, shows that when it comes to reliability, customer satisfaction and customer perception, MLGW customers give the utility an "A" grade. In each of ... (read more)

2010-03-08: MLGW looking for contractors for new federal energy assistance program

(March 8, 2010) - Memphis Light, Gas and Water Division is seeking contractors to complete energy efficiency home improvement projects such as HVAC unit repair/replacement, window and door replacement, water heating replacement and insulation and air seal... (read more)

2010-03-03: MLGW's elite credit rating boosts long-term savings for ratepayers

(March 3, 2010) - As further proof of its strong financial position, Memphis Light, Gas and Water Division recently completed an advance refunding of $470 million in electric system revenue bonds that will net ratepayers an average of $2.3 million a year ... (read more)

2010-02-22: TVA and MLGW Partner To Give Students, Teachers Opportunity to Save Money for their Schools and Learn about Energy Efficiency

(February 22, 2010) - Eight schools (Alcy Elementary, Brewster Elementary, Carnes Elementary, Douglass High School, Bon Lin ES, Collierville High, Millington High, Riverdale) in the Memphis area are participating in a new pilot program offered by the Te... (read more)

2010-02-11: One Year Anniversary of MLGW's Energy Efficiency Rental Ordinance

(February 11, 2010) - Last year, Memphis Light, Gas and Water Division became the first utility in the nation to seek and successfully have passed an ordinance that targeted energy efficiency in rental properties.

The ordinance sought to create... (read more)

2010-02-10: City of Memphis, MLGW Launch Energy Efficiency Grant Program for Memphis Homeowners

(February 10, 2010) - Qualified Memphis homeowners could receive up to $5,000 for energy efficient home improvements under a new federal grant program announced by Memphis Mayor A C Wharton at MLGW's Netters Business Center today.

The Home Ener... (read more)

2010-02-08: NEWS LINK from Memphis Business Journal: TVA to lower residential utility bills

(February 8, 2010) - The Tennessee Valley Authority has announced a residential utility bill reduction between 50 cents and $1 starting this month.

TVA increased its fuel cost adjustment credit from 78 cents per kilowatt-hour to 86 cents per ki... (read more)

2010-01-30: MLGW Restoration Process Nears Completion

(January 30, 2010) MLGW crews are beginning to wind down the restoration process this evening in the wake of yesterday's winter storm that brought ice, sleet and snow to Shelby County. As of 8:30 p.m., about 700 customers remained without power.
read more)

2010-01-28: MLGW Prepares for Winter Weather

(January 28, 2010) With winter weather expected to arrive in Shelby County as early as Friday morning, MLGW is preparing for the possibility of outages caused by the possible precipitation.

A number of MLGW crews are on standby tonight and mor... (read more)

2010-01-25: U.S. Supreme Court dismisses Water Rights Lawsuit against the City of Memphis and MLGW

(January 25, 2010) - The United States Supreme Court this morning denied the State of Mississippi's petition to appeal its lawsuit brought against the City of Memphis and MLGW, and also denied Mississippi's request to file an original complaint against th... (read more)

2010-01-19: MLGW reminder: How to Report a Gas Leak

If you smell a strong odor of natural gas in or near your home, you should immediately call MLGW's 24-hour Emergency Line, 528-4465. If possible, call from another location, such as a neighbor's home, and do not re-enter your home until an MLGW rep... (read more)

2010-01-13: Memphis Grizzlies star Zach Randolph warms community with donation

(January 13, 2010) - Grizzlies Power Forward Zach Randolph helped take the edge off the frigid chill in our community when he pledged to donate funds for utility assistance in response to the New Year's week cold snap. His kind effort is helping restore p... (read more)

2010-01-07: NEWS LINK from CNN

Mayor steps in for frigid Memphis' disconnected residents *video included* ... (read more)

2010-01-05: MLGW Teams With City, County to Restore Power to Cut Off Customers

(January 5, 2010) - *UPDATED JANUARY 6* - MLGW is teaming with the City and County to restore power to residential customers who have been previously cut off for non-payment. The City and County are providing the funds to pay these outstanding balances, a... (read more)

2010-01-04: Cold weather tips for your home

Water Pipes:
Water pipes can burst anytime temperatures are below freezing. A burst water pipe or water heater is considered to be an emergency situation and could pose a danger of flooding the building.

Customers should open ... (read more)

2009-12-17: MLGW donates $1,000 to help solve crimes against employees

(December 17, 2009) - Memphis Light, Gas and Water Division is making a $1,000 donation to Crime Stoppers (528-CASH [2274]) in an attempt to obtain information leading to the arrest of those responsible for three separate robberies of MLGW employees. ... (read more)

2009-12-16: News Link from WMC-TV - MLGW to launch energy usage contest between two Memphis neighborhoods

(December 16, 2009) - "The Biggest Loser" is one of NBC's most popular reality shows. Now, MLGW is bringing a similar match up to the Mid-South in the form of an energy competition between two neighborhoods.

"We thought this would be an innov... (read more)

2009-12-15: NEWS LINK from the Associated Press: TVA rates to drop again from fuel cost adjustment

(December 15, 2009) - Rates for Tennessee Valley Authority residential customers will drop between $1 and $3 in the billing period that starts Jan. 1 due to another reduction in fuel costs.

The change reflects more hydroelectric generation beca... (read more)

2009-12-09: As temperatures fall, MLGW emphasizes good winter safety practices

(December 9, 2009) - Tonight's local forecast predicts temperatures dropping into the mid 20s, which means there is a danger of water pipes freezing and bursting and a chance that customers will use supplemental heating sources, such as space heaters, to ... (read more)

2009-11-25: Holiday season should result in lower costs for MLGW customers

(November 25, 2009) - MLGW customers may find holiday cheer in the fact that costs are likely to be lower this winter. Lower natural gas and electric purchasing costs should mean savings for customers compared to utility costs last winter. This winter's b... (read more)

2009-11-03: MLGW launches MLGW Mobile Alerts program

(November 3, 2009) - Memphis Light, Gas and Water customers can now receive text message mobile notification of billing due dates and possible impending cut-offs. Customers can register for the program at www.mlg... (read more)

2009-10-28: MLGW receives $5 million federal grant to begin Smart Grid upgrades

(October 27, 2009) - Memphis Light, Gas and Water has received a federal grant to install a communication and control system in the electric grid serving the downtown and medical district areas. The system will enhance reliability in the area by giving ML... (read more)

2009-10-21: Payment arrangements now available through www.mlgw.com

(October 21, 2009) - MLGW customers who have received a cut-off notice can now go to MLGW's Web site and complete an online form to request a payment extension. By requesting an extension the payment date will be extended beyond the current due date. Cust... (read more)

2009-10-09: North Community Office temporarily closing for renovations

(October 9, 2009) - Beginning Thursday, Oct. 15, the Memphis Light, Gas and Water North Community Office at 2424 Summer Avenue will close for renovations that will improve efficiency and convenience in serving customers. Renovations include a new HVAC sys... (read more)

2009-09-29: MLGW's Project MAX celebrates 25 years

(September 29, 2009) - Twenty-five years ago, Memphis Light, Gas and Water Division employees pioneered a program, Project MAX, to help repair and weatherize homes and build wheelchair ramps for low-income, elderly and disabled residents in Memphis and Sh... (read more)

2009-09-25: MLGW sponsors energy awareness poster art contest for City and County Schools

(September 25, 2009) - October is National Energy Awareness Month and Memphis Light, Gas and Water Division is sponsoring the annual Energy Awareness Month Poster Contest for Memphis and Shelby County students.

The contest theme is Energy Awar... (read more)

2009-09-16: MLGW's Web site receives national recognition

(September 16, 2009) - Memphis Light, Gas and Water's Web site, www.mlgw.com, has been ranked in the top quartile in the new "E Source 2009 Review of North American Electric and Gas Company Web Sites." Ranking 23rd out of the 100 utilities surveyed, mlgw.... (read more)

2009-08-26: MLGW's Pilot Safety Inspection is underway: Free appointments through September

(August 26, 2009) - Memphis Light, Gas and Water is now scheduling appointments for pilot light safety inspections. The service is free to all customers prior to October 6 and after December 31.

Customers can call the automated scheduling... (read more)

2009-08-06: Mayor Pro Tem Myron Lowery to address Neighborhood Leaders Conference

(August 6, 2009) - Memphis Mayor Pro Tem Myron Lowery will address Memphis Light, Gas and Water Division's annual Neighborhood Leaders Conference Friday morning, August 7 at 8:45 a.m. The conference will be held at MLGW's Joyce M. Blackmon Training Center... (read more)

2009-07-27: MLGW hosts Heat Summit to ensure summer safety

(July 27, 2009) - With seven people having already succumbed to heat-related deaths this year and possibly more very hot weather coming, MLGW is hosting a Heat Summit with local health and political officials. The goal of the summit, set for Tuesday, July... (read more)

2009-07-21: MLGW Shows More Improvement in Latest J.D. Power Residential Utility Customer Satisfaction Survey

(July 21, 2009) - Memphis Light, Gas and Water Division posted the third best increase in overall score for the South Midsize Region in the latest residential utility customer satisfaction study conducted by J.D. Power and Associates. MLGW is no longer la... (read more)

2009-06-19: MLGW Storm Restoration Complete

MLGW completed its storm restoration efforts Friday evening, one week after a devastating storm hit Memphis and Shelby County. By 11 p.m. Friday night, power had been restored to customers who experienced an outage as a result of the storm on June 12 and ... (read more)

2009-06-19: Restoration update: June 19, 10 a.m.

(June 19, 2009) - As MLGW winds down its restoration process from the June 12 storm, about 1,200 MLGW customers remain without power. MLGW and contract crews continue to work around the clock to restore power to the remaining customers.

"... (read more)

2009-06-18: Restoration update: June 18, 10:30 a.m.

(June 18, 2009) - As of 10:30 a.m. on Thursday, about 4,900 MLGW customers remain without power. Since Friday, MLGW has restored power to approximately 135,000 customers. More than 800 MLGW employees and contractors have been on the streets working 24-hou... (read more)

2009-06-17: Restoration update: June 17, 10 a.m.

(June 17, 2009) - As of 10 a.m. on Wednesday, about 12,000 MLGW customers remain without power. Since Friday, MLGW has restored power to almost 130,000 customers. More than 800 MLGW employees and contractors are on the streets working 24-hours a day, in 1... (read more)

2009-06-16: Restoration update: June 16, 4:30 p.m. and MLGW I.D. reminder

(June 16, 2009) - As of 4:30 p.m. on Tuesday, about 18,000 MLGW customers remain without power. Since Friday's storm, MLGW has restored power to more than 120,000 customers. More than 800 MLGW employees and contractors are on the streets working 24-hours ... (read more)

2009-06-16: MLGW restoration update: June 16, 11:30 a.m.

(June 16, 2009) - As of 11:30 a.m. on Tuesday, about 21,000 MLGW customers remain without power. Since Friday's storm, MLGW has restored power to more than 120,000 customers.

More than 800 MLGW employees and contractors are on the streets... (read more)

2009-06-15: MLGW restoration update: 5 p.m.

(June 15, 2009) - As of 5 p.m. on Monday, about 33,000 MLGW customers remain without power. Since Friday, MLGW has restored power to more than 107,000 customers.

MLGW crews are continuing restoration efforts today and through the night. A... (read more)

2009-06-15: MLGW restoration update: June 15, 12:30 p.m.

(June 15, 2009) - As of 12:30 p.m. on Monday, about 35,000 MLGW customers remain without power. Since Friday, MLGW has restored power to nearly 100,000 customers. MLGW crews will continue restoration efforts today after Sunday morning storms added about 1... (read more)

2009-06-14: MLGW restoration process moving forward despite Sunday morning storm

(June 14, 2009 - 11 a.m.) - Although MLGW crews made progress restoring outages overnight, storms that moved through early Sunday morning added about 10,000 outages to the number of MLGW customers without power. However, crews continue to restore power an... (read more)

2009-06-13: Restoration Update

(June 13, 2009 - 7:00 p.m.) - MLGW crews have made significant progress today in restoring power to customers affected by last night's storm. The current number of customers without power is down to about 75,000, meaning that MLGW has restored power to ab... (read more)

2009-06-13: Restoration process underway - Nearly 30,000 customers restored - At least one week before all power is restored

(June 13, 2009 - 11 a.m.) - Memphis Light, Gas and Water crews are working to restore power to more than 130,000 customers that lost power after strong winds and thunderstorms moved through Memphis and Shelby County yesterday afternoon. Due to the great e... (read more)

2009-06-05: 5th Circuit Court of Appeals rules in MLGW's favor regarding water rights

(June 5, 2009) - The 5th Circuit Court of Appeals upheld MLGW's victory in a federal lawsuit filed by the State of Mississippi regarding the use of underground aquifer - the source of Memphis' drinking water. A federal trial court had previously dismissed... (read more)

2009-05-29: MLGW's Claxton appointed US Magistrate for West Tennessee

(May 29, 2009) - MLGW Vice President of Human Resources Charmiane G. Claxton has been appointed a United States Magistrate Judge for West Tennessee. She had been with MLGW since January of 2009.

In her role at MLGW, Ms. Claxton was respons... (read more)

2009-05-15: News Link: TVA To Reduce Fuel Cost Adjustment for Third Straight Quarter in July

(May 15, 2009) - TVA today announced that the quarterly fuel cost adjustment will decrease for the third straight quarter for billing periods beginning July 1. This decrease, in addition to reductions on Jan. 1 and April 1, will more than offset the 17-pe... (read more)

2009-04-16: MLGW bills are among the Nation's lowest despite fluctuations in TVA rates

(April 16, 2009) - In the winter, when utility bills can be at their highest, Memphis residents still have, on average, one of the lowest monthly residential utility bills in the nation.

In a recent survey of 35 metropolitan areas, Memphi... (read more)

2009-04-09: TVA rate decrease to lower average MLGW bills

The average MLGW customer can expect to see a decrease of approximately $5 to $6 in their electric bills compared to the first quarter of 2009. The seven percent rate decrease in TVA's fuel cost adjustment rate is a direct result of a decrease in TVA's fu... (read more)

2009-04-06: MLGW among 60 utilities honored with national award for reliable electric operations

For the second time in four years, Memphis Light, Gas and Water has earned the American Public Power Association's (APPA) Reliable Public Power Provider (RP3) recognition for providing consumers with the highest degree of reliable and safe electric servic... (read more)

2009-03-27: Poplar Ave. lane closures scheduled for next two weeks

(March 27, 2009) - Memphis Light, Gas and Water will begin work in the Westbound lanes of Poplar at Pauline to install underground lines for the new Le Bonheur Children's Medical Center expansion. Work begins Monday, March 30. Commuters may experience occ... (read more)

2009-03-05: Customer Care Center to keep extended hours during the month of March

(March 5, 2009) - Memphis Light, Gas and Water's Customer Care Center will continue their extended hours through the month of March. The extended hours started January 31 and will now end on March 31. The hours will include Saturdays from 9 a.m. to 5 p.m.... (read more)

2009-03-04: Get Smart with Energy Use and win $1,000 in utilities at March 11 EnergySmart Memphis event

(March 3, 2009) - Memphis Light, Gas and Water will take to the stage at the Orpheum Wednesday, March 11, from 11 a.m. to 12:30 p.m. to present a public energy-saving program to Memphis and Shelby County residents. The program, called EnergySmart Memphis,... (read more)

2009-02-25: MLGW delegation goes to Washington

(February 25, 2009) - Today, MLGW President Jerry Collins, General Counsel Cheryl Patterson and Controller Dana Jeanes visited the offices of Congressmen Cohen and Tanner. Topics covered included full funding of the federal Liheap program to help low inco... (read more)

2009-02-19: Survey says Memphis has lowest water/wastewater rates

(February 19, 2009) Memphians pay the lowest combined water and wastewater rates of nearly 30 U.S. cities, according to the newly-released 2009 report of water and wastewater bill comparisons compiled by Aus... (read more)

2009-02-05: MLGW Announces Art Contest Winners

This year, MLGW created a poster contest for Memphis City School students. The theme was "Saving Energy." Every MCS art teacher received information on the contest. We received 44 entries from five different schools. Prizes were awarded in two categories:... (read more)

2009-01-30: Customer Care Center to extend hours for the month of February

(January 30, 2009) - Starting Saturday, January 31 and ending February 28, 2009, Memphis Light, Gas and Water's Customer Care Center will be open on Saturdays from 9 a.m. to 5 p.m. Live operators will be available to assist customers during this time. The... (read more)

2009-01-30: Annual Moratorium Ends, Help Available to MLGW Customers

(January 30, 2009) - MLGW's Annual Moratorium for residential customers ended on Wednesday, Jan. 14. Each year, MLGW defers cutoffs for nonpayment for all residential customers between December 15 and January 14, except in cases of theft, safety and de... (read more)

2009-01-30: Three MLGW crews travel to Kentucky to assist with power restoration efforts

(January 30, 2009) - This morning, a convoy of 12 MLGW trucks left the North Service Center on Tupelo and began the three-hour drive to Mayfield, KY, a city rendered powerless by this week's snow and ice storms. All four local TV stations covered the depa... (read more)

2009-01-25: News Link: WREG's Winter Weather Energy Tips

(January 25, 2009) - When it's cold outside the first thing most people do is turn up the heat but MLGW spokesperson Chris Stanley says think twice beforing adjusting the thermostat. "Turn that thermostat down to 68, even lower if your away for four ho... (read more)

2009-01-23: Board a bus to learn about energy conservation as MLGW presents Community Conservation Days

(January 23, 2009) - MATA busses will be in front of MLGW community offices today from 11 a.m. to 1 p.m. to show MLGW customers how to save on their utility bill. The free seminar, the first of several Community Conservation Days the utility has scheduled... (read more)

2009-01-16: MLGW shuts down water pump to ensure water quality

(January 16, 2009) - Memphis Light, Gas and Water Division water quality testing revealed - for the first time - trace amounts of Benzene and other compounds in tap water that originated from the Allen Water Pumping Station. While the trace levels are f... (read more)

2008-12-03: An alert customer thwarts another imposter posing as an MLGW employee

(December 3, 2008) - For the second time in less than a week, an alert customer thwarted an imposter who posed as an MLGW employee. The latest incident occurred recently in East Memphis, where a man went a customer's home holding a green MLGW cutoff ... (read more)

2008-11-07: MLGW and EPA work to create environmentally friendly electric grid

(November 7, 2008) - Memphis will have a more environmentally friendly electric system upon completion of an agreement with the Environmental Protection Agency (EPA) to remove Polychlorinated biphenyl (PCBs) from its electric grid.

EPA inspe... (read more)

2008-11-04: MLGW presents 2009 budget to City Council: Highlights include no MLGW rate increases, investment in community and reliability

(November 4, 2008) - MLGW presented its 2009 budget to the MLGW committee of the Memphis City Council on Tuesday. The $2 billion budget does not call for any MLGW rate increases while increasing budgetary dollars for reliability enhancement projects and t... (read more)

2008-10-31: News Link: WMC-TV's The Investigators: Vampire Appliances

(October 31, 2008) - WMC-TV's The Investigators: Vampire Appliances shows you how to simply unplug a few of your appliances when you're not using them and put cash back in your pocket. Few people have any idea about what these Vampire Appliances su... (read more)

2008-10-30: News Link: FOX13 Money Problem Solvers: Slash Your Utility Bill

(October 30, 2008) - FOX13's Money Problem Solvers shows you what you can do to save as much as 50 percent on your yearly energy bill. MLGW is the largest three-service public power utility in the nation, serving more than 420,000 customers in Memphis and... (read more)

2008-10-23: MLGW to host church business seminar

(October 23, 2008) - Memphis Light, Gas and Water will present a church business conference in November. The Business of Being a Church Conference, a hands-on, educational seminar for ministers and administrative personnel at local churches, will be held ... (read more)

2008-10-09: MLGW Community Conservation Day

(October 9, 2008) - While MLGW employees will be at 38 Exxon On the Run Stores in Shelby County on October 10, President Jerry Collins will join TVA and Exxon officials to greet customers at the store on Union and Cleveland, starting at 9 a.m.
<... (read more)

2008-10-07: MLGW, Exxon On The Run, and TVA team up for Community Conservation Day

(October 7, 2008) - With costs rising in virtually all sectors of the energy market, a new push is on to ensure that customers are using energy wisely and getting the most for their energy dollar. To help customers understand the best ways to use energy ... (read more)

2008-09-26: New J.D. Power study shows MLGW most improved utility in overall customer satisfaction

A study released this week by J.D. Power and Associates shows Memphis Light, Gas and Water has made significant improvement in customer satisfaction. The "2008 Gas Utility Residential Customer Satisfaction Study" shows MLGW making a 72 point improvement o... (read more)

2008-09-25: News Link: Memphis Business Journal - Memphis posts lowest water and sewer costs in the nation

Link to the Memphis Business Journal's recent article cites Memphis having the lowest combined water rates in the country, at a time when national costs have risen. The article's findings are based on an annual survey by NUS Consulting Group, an en... (read more)

2008-09-19: MLGW accepting appointments for pilot safety inspections

As cooler temperatures begin to arrive in the Mid-South, MLGW is offering natural gas safety and pilot light-up inspections for customers between now and Sept. 30 at no charge. After Sept. 30, the inspection will cost $27. Appointment times are available ... (read more)

2008-09-02: News Link: Energy Information Administration's Short-Term Energy Outlook

The Energy Information Administration has released its latest natural gas forecast for this winter. The forecast is updated regularly. Memphis is in the East South Central region.

MLGW is the largest three-service public power utility in the n... (read more)

2008-08-21: MLGW Board of Commissioners votes to pay legal bills of former President & CEO Joseph Lee

The Memphis Light, Gas and Water Board of Commissioners Thursday voted to reimburse former MLGW President & CEO Joseph Lee, III $489,861.48 in legal and related expenses occurred during a Federal investigation in 2007. However, the Board turned down Lee'... (read more)

2008-08-20: News Link: Chattanooga Times Free Press - Tennessee Valley: Memphis distributor asks TVA for rate delay

Chattanooga Times Free Press article concerning the TVA rate increase. MLGW was the only distributor in the TVA system to speak against the base rate increase, with MLGW President and CEO Jerry Collins Jr. urging TVA to "delay the proposed base rat... (read more)

2008-08-20: TVA Board approves rate change effective October 1

The Tennessee Valley Authority (TVA) Board today approved a 17 percent increase in TVA's Fuel Cost Adjustment (FCA), a portion of the rates TVA charges to 159 utility distributors in the Tennessee Valley, including MLGW. The increase will be passed on to ... (read more)

2008-08-20: Comments made by MLGW President & CEO Jerry Collins at the TVA's Board Meeting

Good morning. My name is Jerry Collins and I am the President and CEO of Memphis Light, Gas and Water Division. As you know, MLGW is TVA's largest customer. We send TVA almost $1 billion dollars annually for power costs, and that number is growing at a... (read more)

2008-08-18: New Jacksonville survey shows MLGW rates among lowest in the nation

Jacksonville Energy Authority released a July 2008 survey of electric rates for major utilities across the country. The survey showed that MLGW customers have some of the lowest rates in the nation. MLGW is the largest three-service public power utility... (read more)

2008-08-13: Governor Bredesen, Energy Policy Task Force to visit MLGW August 15

Tennessee Governor Phil Bredesen and the Governor's Energy Policy Task Force will meet at the Memphis Light, Gas and Water Administration Building, Friday, August 15. The meeting will begin at 9 am and last until noon. Following the meeting, they will tou... (read more)

2008-08-07: TVA announces plans to raise electricity prices

Tennessee Valley Authority President and CEO Tom Kilgore announced yesterday that the utility wholesaler plans to have a 10 to 20 percent increase in the Fuel Cost Adjustment (FCA), a portion of the rates TVA charges to 159 utility distributors in the Ten... (read more)

2008-07-30: MLGW hosts Neighborhood Leaders Conference aimed at building stronger neighborhoods

Youth activities, "going green," programs for seniors, grants and reverse mortgages are just a few of the community-related topics that will be addressed in a conference for neighborhood leaders hosted by Memphis Light, Gas and Water Division. Focusing on... (read more)

2008-07-21: MLGW delivers cool blessings to needy families struggling with high temperatures

For the second consecutive year, Memphis Light, Gas and Water Division is giving fans and air conditioning window units to seniors and needy families to help them cope with high temperatures. MLGW purchased 200 fans and 200 air conditioning window ... (read more)

2008-07-16: Survey results fuel MLGW's eagerness to regain customer service leadership

MLGW is eagerly working to reverse a trend revealed in the 2008 J.D. Power and Associates Electric Utility Residential Customer Satisfaction Survey. The study ranks MLGW last among medium-sized utilities for the second year in a row. The survey was conduc... (read more)

2008-07-10: MLGW meets challenge of rising national energy costs

For the last decade, customers across the nation, including MLGW customers, have felt the steady drumbeat of rising heating costs as the price for residential U.S. natural gas has nearly doubled. According to the Energy Information Administration's (EIA) ... (read more)

2008-06-23: Bond ratings agencies base strong credit ratings on MLGW's "stable outlook."

Memphis Light, Gas and Water Division's strong financial fundamentals were recently reaffirmed by Standard & Poor's Rating Services and Fitch Ratings. Citing a stable outlook, S&P upgraded its rating for two MLGW electric system bonds.

... (read more)

2008-06-17: MLGW redesigns home page: Emphasis on easy navigation and new added features

Memphis Light, Gas and Water has introduced a new, more user-friendly main page design for its Web site, mlgw.com. The new features allow for quick customer access of utility information. Through focus group studies and recommendations, MLGW has listened ... (read more)

2008-05-21: News Link: Sacramento, California - The Sacramento Bee - Plug-in hybrids

Memphis Light, Gas and Water is a proud partner in Plug-In Memphis; one of many Plug-In partners working together to help build a market for vehicles that help:

Reduce air pollution

Strengthen national security by reducing depende... (read more)

2008-05-14: MLGW strengthens residency policy, reviews information on employee residency

On Thursday, May 15, the MLGW Board of Commissioners is expected to approve the minutes of the May 1, 2008 board meeting. As a result, a new residency policy will become effective immediately at MLGW. The new policy is intended to be a better reflection o... (read more)

2008-04-17: MLGW spreads the word to customers about being Energy Smart

In conjunction with TVA, Memphis Light, Gas and Water Division has launched a community-based, pilot program called EnergySmart Memphis. The premise of this pilot program is to get MLGW customers to use less energy by addressing factors that affect... (read more)

2008-04-11: Mayor's utility assistance program calls should be directed to City

Memphis Mayor Willie W. Herenton announced Tuesday $2.5 million in utility assistance for City of Memphis residents struggling to pay their utility bill. Those funds are distributed by the City of Memphis Energy/Utility Assistance Program.

... (read more)

2008-03-28: Customer Care Center changing hours; New automated menu offers faster service

MLGW's Customer Care Center is adjusting the hours live operators are available to assist customers. Beginning Monday, March 31 the call center will be open Monday through Friday from 7 a.m. until 8 p.m. The change in time will allow for more customer ser... (read more)

2008-03-24: MLGW gives MCS students insight into careers in public utilities

Memphis Light, Gas and Water employees are showing Memphis City School students the power of a career in public utilities as part of the "MLGW Goes to School" program during the week of March 24-28.

"MLGW Goes to School" is a special progr... (read more)

2008-03-11: Jacksonville survey shows MLGW rates are among lowest in the nation

A 2008 Jacksonville Energy Authority (JEA) survey of residential electric rates from 55 public and private utilities shows that MLGW customers pay some of the lowest rates in the nation. Of the 55 utilities surveyed, MLGW rates were the ninth lowest. The ... (read more)

2008-02-27: MLGW launches new blog: 'Bird on a Wire' to provide a convenient forum for customers to learn about MLGW

MLGW customers have a new way to connect to the utility. The Division has launched a new blog, 'Bird on a Wire' (mlgw.blogspot.com). In development since August 2007, 'Bird on a Wire' is a communication tool to provide MLGW customers with informati... (read more)

2008-02-11: MLGW completes restoration effort in Hickory Hill

(February 11, 2008, 12:30 p.m.) MLGW completed its restoration efforts in the Hickory Hill area Sunday evening, five days after a deadly storm made its way through Shelby County and other parts of the Mid-South. More than 64,000 residential and business c... (read more)

2008-02-09: MLGW makes overnight progress in Hickory Hill area: Only 100 customers without power

(February 9, 2008, 9 a.m.) - Following significant repairs to MLGW's Hickory Hill substation yesterday that allowed the utility to energize the facility and bring power to residents and businesses in the area, all but about 100 MLGW customers now have p... (read more)

2008-02-08: MLGW continues restoration work: Significant progress expected this weekend

(February 8, 2008, 4:00 p.m.) MLGW continued to work to restore power to customers affected by Tuesday's storms. Although about 1,600 remained without power Friday, MLGW crews are expected to make significant progress this weekend, especially in restoring... (read more)

2008-02-06: MLGW provides afternoon restoration update: More than 53,000 customers restored

(Feb. 6, 2008- 3:45 p.m.) MLGW crews have continued to make steady progress in restoring power to customers in Shelby County following Tuesday's severe weather. Approximately 10,900 customers remain without power, and MLGW has restored more than 53,000 cu... (read more)

2008-02-05: MLGW begins restoration to damaged infrastructure

(Feb. 5, 2008-10 p.m.) Severe weather moving through the Memphis metropolitan area and Shelby County in the early evening hours has caused scattered power outages across the area. Memphis Light, Gas and Water Division is working around the clock to repair... (read more)

2008-01-31: MLGW donates heaters and electric blankets

Memphis Light, Gas and Water Division is continuing its effort to help customers in need stay warm during the winter. Beginning January 31, MLGW will give 150 space heaters and 50 electric blankets - each safety-certified - to recipients identified by thr... (read more)

2008-01-03: MLGW Board elects new chair

The MLGW Board of Commissioners Thursday unanimously elected Commissioners V. Lynn Evans and William Taylor as chairman and vice chairman, respectively, for 2008-2009.

Evans, who previously served as vice-chairman, assumed the chairmanship... (read more)