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MLGW News Release
MLGW donates air conditioners and hosts Senior Services Expo: 225 units for low-income seniors
May 7, 2018

Memphis Light, Gas and Water Division and Neighborhood Christian Center are teaming up once again to “Play It Cool.” The annual initiative provides window airconditioning units to qualified low-income seniors and disabled residents of Shelby County. Neighborhood Christian Center will host a screening and application process for the free units at 785 Jackson Avenue May 11, 2018, from 9 a.m. until 3 p.m.

To qualify, applicants must be a resident of Shelby County, a low income senior 60 years of age or older or a disabled adult. Applicant cannot have previously received an air conditioner from the Play It Cool Program, and must be living in a home without operable air conditioning. The applicant must be the MLGW customer of record at the address where the unit is being requested.

Once an individual is screened and pre-qualifies, a pre-qualification voucher will be issued to verify that the applicant has met the guidelines up to the field inspection. A pre-qualification voucher does not guarantee receiving an air conditioner. Field inspections will be conducted by MLGW to verify that the residence meets installation requirements.

To apply, applicants will need the following credentials on hand:

  • Tennessee State ID or Drivers License to verify age and address.
  • The most recent pay stub or Social Security Income statement to verify income.
  • Most recent MLGW utility bill
  • If you have a physical disability but do not meet the age requirement you must bring the proper certification information.


Air condition installations will be performed by MLGW employees. MLGW will not install units at addresses with bars or storm windows.

Applicants for the “Play It Cool” Program may also contact the Neighborhood Christian Center’s hotline number at (901) 881-6013 for a pre-recorded message detailing the necessary qualifications and credentials for eligibility.

There will be a Senior Services Expo from 10 a.m. to 2 p.m. in conjunction with the event. Admission is free. Vendors will provide information on property tax relief, utility assistance, SNAP benefits, free cell phones, health screenings and more.

MLGW is the largest three-service public power utility in the nation, serving more than 426,000 customers in Memphis and Shelby County.