About 73,000 customers who pay their utility bills online utilizing a checking or savings account will be affected by a new change in MLGW’s billing system. The change starts Sunday, Nov. 18.
Customers making a one-time payment must select if their funds are being processed from either:
- Personal checking or savings account
- Business checking or savings account
If you fail to make a selection, the payment won’t be processed. The new change will reduce the likelihood of a customer’s bank rejecting the transaction.
Those who pay with a credit or debit card or through AutoPay are not affected.
MLGW is the largest three-service public power utility in the nation serving more than 431,000 customers in Memphis and Shelby County.