Several MLGW customers have recently used a third-party online bill paying service which has resulted in extra service fees and delayed payments.
While Doxo.com uses MLGW’s logo and captures MLGW’s website homepage, Doxo.com is not an authorized website to pay your MLGW utility bill.
The online service may charge extra fees and MLGW is unable to control when we will receive the payment. That could result in MLGW disconnecting utility service or adding late fee charges for customers who use Doxo. One MLGW customer indicated she paid a $16 fee on the Doxo app she downloaded onto her cell phone.
Make sure you are paying directly to MLGW by going to mlgw.com. If you are using a search engine, click on mlgw.com and not a third-party bill paying service.
Sign up for My Account services and check the eBilling option. It’s easy. It’s free. The instructions are right there on the screen. You can even get email notices when your bill is due.