MEMPHIS
52°
Saturday
Partly Cloudy
MLGW restoration update: 5 p.m.
June 15, 2009
(June 15, 2009) - As of 5 p.m. on Monday, about 33,000 MLGW customers remain without power. Since Friday, MLGW has restored power to more than 107,000 customers.
MLGW crews are continuing restoration efforts today and through the night. At this time, more than 800 MLGW employees and contractors are on the streets working to restore power. Crews are working 24 hours a day, in 16-hour shifts. There are currently 88 electric crews, 50 tree trimming crews and the Customer Care Center has been open 24 hours a day, and will remain open tonight.
"Every single customer is our priority, and our restoration efforts will not end until each MLGW customer has their power back on," said Jerry Collins, MLGW President and CEO.
Emergency Line:
Customers need to treat MLGW's Emergency Line (528-4465) the same as they would 911. That number is only used to report life threatening utility emergencies such as wires down or gas leaks. MLGW is providing updates on www.mlgw.com, or follow us on Twitter at www.twitter.com/mlgw.
Once you have reported your electrical outage to or left a callback number on the Outage Hotline (544-6500), please do not call and report it through 528-4465, 544-6549 or 820-7878. Redundant reporting does not expedite service restoration.
Generator Safety:
If customers are using a generator, it must be properly ventilated for customer safety. Place generators outside, not in an enclosed area. It is not safe to place generators inside a garage, even if the garage door is left cracked or open.
Weatherheads:
Some customers may have damage to their weatherheads. The weatherhead is usually located above the roofline or attached to the gable or side of the house where the customer’s wiring connects to MLGW’s electric lines. The weatherhead is the homeowner's property and therefore is not maintained by MLGW. If it is damaged, a customer must have it repaired by a licensed electrician and inspected by Code Enforcement before MLGW can restore your power. - http://mlgw.com/images/weather_head.jpg
MLGW is the largest three-service public power utility in the nation, serving more than 420,000 customers in Memphis and Shelby County.
MLGW crews are continuing restoration efforts today and through the night. At this time, more than 800 MLGW employees and contractors are on the streets working to restore power. Crews are working 24 hours a day, in 16-hour shifts. There are currently 88 electric crews, 50 tree trimming crews and the Customer Care Center has been open 24 hours a day, and will remain open tonight.
"Every single customer is our priority, and our restoration efforts will not end until each MLGW customer has their power back on," said Jerry Collins, MLGW President and CEO.
Emergency Line:
Customers need to treat MLGW's Emergency Line (528-4465) the same as they would 911. That number is only used to report life threatening utility emergencies such as wires down or gas leaks. MLGW is providing updates on www.mlgw.com, or follow us on Twitter at www.twitter.com/mlgw.
Once you have reported your electrical outage to or left a callback number on the Outage Hotline (544-6500), please do not call and report it through 528-4465, 544-6549 or 820-7878. Redundant reporting does not expedite service restoration.
Generator Safety:
If customers are using a generator, it must be properly ventilated for customer safety. Place generators outside, not in an enclosed area. It is not safe to place generators inside a garage, even if the garage door is left cracked or open.
Weatherheads:
Some customers may have damage to their weatherheads. The weatherhead is usually located above the roofline or attached to the gable or side of the house where the customer’s wiring connects to MLGW’s electric lines. The weatherhead is the homeowner's property and therefore is not maintained by MLGW. If it is damaged, a customer must have it repaired by a licensed electrician and inspected by Code Enforcement before MLGW can restore your power. - http://mlgw.com/images/weather_head.jpg
MLGW is the largest three-service public power utility in the nation, serving more than 420,000 customers in Memphis and Shelby County.
Memphis, TN 38103