MLGW’s Call Center will be open until 6 p.m. today and from 8 a.m.-4 p.m. on Sunday to answer any customers concerns about bill payment following rumors of bill assistance. MLGW will also not disconnect any customer for non-payment on Monday, July 10, 2017.

MLGW President and CEO, Jerry Collins Jr. held a press conference today to confirm that rumors are false of a $1 million donation.

Customers who have gone to an MLGW kiosk or any other payment kiosk since Friday to pay their bills need to call MLGW at 544-6549.

MLGW is the largest three-service public power utility in the nation, serving more than 420,000 customers in Memphis and Shelby County with some of the lowest combined rates in the U.S.