News Releases
MLGW donates $1,000 to help solve crimes against employees   December 17, 2009
(December 17, 2009) - Memphis Light, Gas and Water Division is making a $1,000 donation to Crime Stoppers (528-CASH [2274]) in an attempt to obtain information leading to the arrest of those responsible for three separate robberies of MLGW employees. In what appears to be crimes of opportun...
News Link from WMC-TV - MLGW to launch energy usage contest between two Memphis neighborhoods   December 16, 2009
(December 16, 2009) - "The Biggest Loser" is one of NBC's most popular reality shows. Now, MLGW is bringing a similar match up to the Mid-South in the form of an energy competition between two neighborhoods. "We thought this would be an innovative, fun, creative way to get the two neighborhood...
NEWS LINK from the Associated Press: TVA rates to drop again from fuel cost adjustment   December 15, 2009
(December 15, 2009) - Rates for Tennessee Valley Authority residential customers will drop between $1 and $3 in the billing period that starts Jan. 1 due to another reduction in fuel costs. The change reflects more hydroelectric generation because of rain and a reduction in projected future cost...
As temperatures fall, MLGW emphasizes good winter safety practices   December 9, 2009
(December 9, 2009) - Tonight's local forecast predicts temperatures dropping into the mid 20s, which means there is a danger of water pipes freezing and bursting and a chance that customers will use supplemental heating sources, such as space heaters, to stay warm. MLGW reminds customers to...
Holiday season should result in lower costs for MLGW customers   November 25, 2009
(November 25, 2009) - MLGW customers may find holiday cheer in the fact that costs are likely to be lower this winter. Lower natural gas and electric purchasing costs should mean savings for customers compared to utility costs last winter. This winter's bills are expected to be about 9.5 percent lo...
MLGW launches MLGW Mobile Alerts program   November 3, 2009
(November 3, 2009) - Memphis Light, Gas and Water customers can now receive text message mobile notification of billing due dates and possible impending cut-offs. Customers can register for the program at www.mlgw.com/mobilealerts. Customers will need their 16-digit MLGW account number and acce...
MLGW receives $5 million federal grant to begin Smart Grid upgrades   October 28, 2009
(October 27, 2009) - Memphis Light, Gas and Water has received a federal grant to install a communication and control system in the electric grid serving the downtown and medical district areas. The system will enhance reliability in the area by giving MLGW additional insight into potential electri...
Payment arrangements now available through www.mlgw.com   October 21, 2009
(October 21, 2009) - MLGW customers who have received a cut-off notice can now go to MLGW's Web site and complete an online form to request a payment extension. By requesting an extension the payment date will be extended beyond the current due date. Customers will need their MLGW account number, l...
North Community Office temporarily closing for renovations   October 9, 2009
(October 9, 2009) - Beginning Thursday, Oct. 15, the Memphis Light, Gas and Water North Community Office at 2424 Summer Avenue will close for renovations that will improve efficiency and convenience in serving customers. Renovations include a new HVAC system, roofing repairs, and other enhancements...
MLGW's Project MAX celebrates 25 years   September 29, 2009
(September 29, 2009) - Twenty-five years ago, Memphis Light, Gas and Water Division employees pioneered a program, Project MAX, to help repair and weatherize homes and build wheelchair ramps for low-income, elderly and disabled residents in Memphis and Shelby County. MLGW will celebrate the pro...
MLGW sponsors energy awareness poster art contest for City and County Schools   September 25, 2009
(September 25, 2009) - October is National Energy Awareness Month and Memphis Light, Gas and Water Division is sponsoring the annual Energy Awareness Month Poster Contest for Memphis and Shelby County students. The contest theme is Energy Awareness and Energy Conservation. The deadline for subm...
MLGW's Web site receives national recognition   September 16, 2009
(September 16, 2009) - Memphis Light, Gas and Water's Web site, www.mlgw.com, has been ranked in the top quartile in the new "E Source 2009 Review of North American Electric and Gas Company Web Sites." Ranking 23rd out of the 100 utilities surveyed, mlgw.com advanced up 44 spots from E Source's pre...
MLGW's Pilot Safety Inspection is underway: Free appointments through September   August 26, 2009
(August 26, 2009) - Memphis Light, Gas and Water is now scheduling appointments for pilot light safety inspections. The service is free to all customers prior to October 6 and after December 31. Customers can call the automated scheduling system at 820-7878 to choose an appointment date an...
Mayor Pro Tem Myron Lowery to address Neighborhood Leaders Conference   August 6, 2009
(August 6, 2009) - Memphis Mayor Pro Tem Myron Lowery will address Memphis Light, Gas and Water Division's annual Neighborhood Leaders Conference Friday morning, August 7 at 8:45 a.m. The conference will be held at MLGW's Joyce M. Blackmon Training Center at 4949 Raleigh-LaGrange Road. WHAT...
MLGW hosts Heat Summit to ensure summer safety   July 27, 2009
(July 27, 2009) - With seven people having already succumbed to heat-related deaths this year and possibly more very hot weather coming, MLGW is hosting a Heat Summit with local health and political officials. The goal of the summit, set for Tuesday, July 28, at 1:30 p.m. at the MLGW Administration...
MLGW Shows More Improvement in Latest J.D. Power Residential Utility Customer Satisfaction Survey   July 21, 2009
(July 21, 2009) - Memphis Light, Gas and Water Division posted the third best increase in overall score for the South Midsize Region in the latest residential utility customer satisfaction study conducted by J.D. Power and Associates. MLGW is no longer last in the nation, ranking 117th out of 121 u...
Restoration update: June 19, 10 a.m.   June 19, 2009
(June 19, 2009) - As MLGW winds down its restoration process from the June 12 storm, about 1,200 MLGW customers remain without power. MLGW and contract crews continue to work around the clock to restore power to the remaining customers. "All of our resources are devoted to bringing power b...
MLGW Storm Restoration Complete   June 19, 2009
MLGW completed its storm restoration efforts Friday evening, one week after a devastating storm hit Memphis and Shelby County. By 11 p.m. Friday night, power had been restored to customers who experienced an outage as a result of the storm on June 12 and subsequent smaller storms on June 14 and 15....
Restoration update: June 18, 10:30 a.m.   June 18, 2009
(June 18, 2009) - As of 10:30 a.m. on Thursday, about 4,900 MLGW customers remain without power. Since Friday, MLGW has restored power to approximately 135,000 customers. More than 800 MLGW employees and contractors have been on the streets working 24-hours a day, in 16-hour shifts, to restore powe...
Restoration update: June 17, 10 a.m.   June 17, 2009
(June 17, 2009) - As of 10 a.m. on Wednesday, about 12,000 MLGW customers remain without power. Since Friday, MLGW has restored power to almost 130,000 customers. More than 800 MLGW employees and contractors are on the streets working 24-hours a day, in 16-hour shifts, to restore power. MLGW is...
MLGW restoration update: June 16, 11:30 a.m.   June 16, 2009
(June 16, 2009) - As of 11:30 a.m. on Tuesday, about 21,000 MLGW customers remain without power. Since Friday's storm, MLGW has restored power to more than 120,000 customers. More than 800 MLGW employees and contractors are on the streets working to restore power. Crews are continuing to w...
Restoration update: June 16, 4:30 p.m. and MLGW I.D. reminder   June 16, 2009
(June 16, 2009) - As of 4:30 p.m. on Tuesday, about 18,000 MLGW customers remain without power. Since Friday's storm, MLGW has restored power to more than 120,000 customers. More than 800 MLGW employees and contractors are on the streets working 24-hours a day, in 16-hour shifts, to restore power. ...
MLGW restoration update: June 15, 12:30 p.m.   June 15, 2009
(June 15, 2009) - As of 12:30 p.m. on Monday, about 35,000 MLGW customers remain without power. Since Friday, MLGW has restored power to nearly 100,000 customers. MLGW crews will continue restoration efforts today after Sunday morning storms added about 10,000 outages to MLGW's total. At this t...
MLGW restoration update: 5 p.m.   June 15, 2009
(June 15, 2009) - As of 5 p.m. on Monday, about 33,000 MLGW customers remain without power. Since Friday, MLGW has restored power to more than 107,000 customers. MLGW crews are continuing restoration efforts today and through the night. At this time, more than 800 MLGW employees and contra...
MLGW restoration process moving forward despite Sunday morning storm   June 14, 2009
(June 14, 2009 - 11 a.m.) - Although MLGW crews made progress restoring outages overnight, storms that moved through early Sunday morning added about 10,000 outages to the number of MLGW customers without power. However, crews continue to restore power and as of 11 am, 53,000 customers remain witho...
Restoration process underway - Nearly 30,000 customers restored - At least one week before all power is restored   June 13, 2009
(June 13, 2009 - 11 a.m.) - Memphis Light, Gas and Water crews are working to restore power to more than 130,000 customers that lost power after strong winds and thunderstorms moved through Memphis and Shelby County yesterday afternoon. Due to the great extent of downed trees and power lines, MLGW ...
Restoration Update   June 13, 2009
(June 13, 2009 - 7:00 p.m.) - MLGW crews have made significant progress today in restoring power to customers affected by last night's storm. The current number of customers without power is down to about 75,000, meaning that MLGW has restored power to about 55,000 customers in the past 24 hours. ...
5th Circuit Court of Appeals rules in MLGW's favor regarding water rights   June 5, 2009
(June 5, 2009) - The 5th Circuit Court of Appeals upheld MLGW's victory in a federal lawsuit filed by the State of Mississippi regarding the use of underground aquifer - the source of Memphis' drinking water. A federal trial court had previously dismissed Mississippi's suit in February, 2008. ...
MLGW's Claxton appointed US Magistrate for West Tennessee   May 29, 2009
(May 29, 2009) - MLGW Vice President of Human Resources Charmiane G. Claxton has been appointed a United States Magistrate Judge for West Tennessee. She had been with MLGW since January of 2009. In her role at MLGW, Ms. Claxton was responsible for directing and overseeing the company-wide h...
News Link: TVA To Reduce Fuel Cost Adjustment for Third Straight Quarter in July   May 15, 2009
(May 15, 2009) - TVA today announced that the quarterly fuel cost adjustment will decrease for the third straight quarter for billing periods beginning July 1. This decrease, in addition to reductions on Jan. 1 and April 1, will more than offset the 17-percent FCA increase in October 2008. Click...
MLGW bills are among the Nation's lowest despite fluctuations in TVA rates   April 16, 2009
(April 16, 2009) - In the winter, when utility bills can be at their highest, Memphis residents still have, on average, one of the lowest monthly residential utility bills in the nation. In a recent survey of 35 metropolitan areas, Memphians had the ninth lowest typical monthly residential...
TVA rate decrease to lower average MLGW bills   April 9, 2009
The average MLGW customer can expect to see a decrease of approximately $5 to $6 in their electric bills compared to the first quarter of 2009. The seven percent rate decrease in TVA's fuel cost adjustment rate is a direct result of a decrease in TVA's fuel acquisition costs. This marks the second ...
MLGW among 60 utilities honored with national award for reliable electric operations   April 6, 2009
For the second time in four years, Memphis Light, Gas and Water has earned the American Public Power Association's (APPA) Reliable Public Power Provider (RP3) recognition for providing consumers with the highest degree of reliable and safe electric service. Of the more than 2,000 public power utili...
Poplar Ave. lane closures scheduled for next two weeks   March 27, 2009
(March 27, 2009) - Memphis Light, Gas and Water will begin work in the Westbound lanes of Poplar at Pauline to install underground lines for the new Le Bonheur Children's Medical Center expansion. Work begins Monday, March 30. Commuters may experience occasional closure of two lanes. This work will...
Customer Care Center to keep extended hours during the month of March   March 5, 2009
(March 5, 2009) - Memphis Light, Gas and Water's Customer Care Center will continue their extended hours through the month of March. The extended hours started January 31 and will now end on March 31. The hours will include Saturdays from 9 a.m. to 5 p.m. Live operators will be available to assist ...
Get Smart with Energy Use and win $1,000 in utilities at March 11 EnergySmart Memphis event   March 4, 2009
(March 3, 2009) - Memphis Light, Gas and Water will take to the stage at the Orpheum Wednesday, March 11, from 11 a.m. to 12:30 p.m. to present a public energy-saving program to Memphis and Shelby County residents. The program, called EnergySmart Memphis, will help participants reduce their energy ...
MLGW delegation goes to Washington   February 25, 2009
(February 25, 2009) - Today, MLGW President Jerry Collins, General Counsel Cheryl Patterson and Controller Dana Jeanes visited the offices of Congressmen Cohen and Tanner. Topics covered included full funding of the federal Liheap program to help low income families pay their utility bills, funding...
Survey says Memphis has lowest water/wastewater rates   February 19, 2009
(February 19, 2009) Memphians pay the lowest combined water and wastewater rates of nearly 30 U.S. cities, according to the newly-released 2009 report of water and wastewater bill comparisons compiled by Austin Water Utility in Austin, Texas. The survey compared water and wastewater costs ...
MLGW Announces Art Contest Winners   February 5, 2009
This year, MLGW created a poster contest for Memphis City School students. The theme was "Saving Energy." Every MCS art teacher received information on the contest. We received 44 entries from five different schools. Prizes were awarded in two categories: K-5 and 6-8. Continue reading......
Three MLGW crews travel to Kentucky to assist with power restoration efforts   January 30, 2009
(January 30, 2009) - This morning, a convoy of 12 MLGW trucks left the North Service Center on Tupelo and began the three-hour drive to Mayfield, KY, a city rendered powerless by this week's snow and ice storms. All four local TV stations covered the departure of MLGW crews. As part of a mutual...
Annual Moratorium Ends, Help Available to MLGW Customers   January 30, 2009
(January 30, 2009) - MLGW's Annual Moratorium for residential customers ended on Wednesday, Jan. 14. Each year, MLGW defers cutoffs for nonpayment for all residential customers between December 15 and January 14, except in cases of theft, safety and default on special payment plans. The Annual ...
Customer Care Center to extend hours for the month of February   January 30, 2009
(January 30, 2009) - Starting Saturday, January 31 and ending February 28, 2009, Memphis Light, Gas and Water's Customer Care Center will be open on Saturdays from 9 a.m. to 5 p.m. Live operators will be available to assist customers during this time. The Customer Care Center will also be open duri...
News Link: WREG's Winter Weather Energy Tips   January 25, 2009
(January 25, 2009) - When it's cold outside the first thing most people do is turn up the heat but MLGW spokesperson Chris Stanley says think twice beforing adjusting the thermostat. "Turn that thermostat down to 68, even lower if your away for four hours or longer or if your going to bed and pi...
Board a bus to learn about energy conservation as MLGW presents Community Conservation Days   January 23, 2009
(January 23, 2009) - MATA busses will be in front of MLGW community offices today from 11 a.m. to 1 p.m. to show MLGW customers how to save on their utility bill. The free seminar, the first of several Community Conservation Days the utility has scheduled for 2009 will educate customers about savi...
MLGW shuts down water pump to ensure water quality   January 16, 2009
(January 16, 2009) - Memphis Light, Gas and Water Division water quality testing revealed - for the first time - trace amounts of Benzene and other compounds in tap water that originated from the Allen Water Pumping Station. While the trace levels are far below those which require reporting under...